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Patient Services Coordinator
2 months ago
Company Overview:
Ocular Partners is a dynamic and well-established physician group dedicated to providing comprehensive eye care services. Our practice thrives with a team of talented professionals committed to delivering exceptional service and patient care in the field of ophthalmology.
We believe our employees are essential to the patient experience at Ocular Partners. We are dedicated to serving our patients while fostering a culture of servant leadership and collaboration that promotes both personal and professional growth for each team member.
Position Summary:The Patient Services Coordinator plays a crucial role in delivering outstanding patient service, both face-to-face and via telephone. This position involves interviewing patients and/or their representatives to gather complete and accurate demographic, financial, and insurance details necessary for billing and account management. The Medical Reception Specialist handles various clerical and patient service tasks essential for maintaining an efficient operation within the surgery center. Responsibilities include managing multiple phone lines, assisting with medical records requests, entering patient information, and processing payments.
Key Responsibilities:- Exhibit a high level of professionalism and provide exceptional customer service.
- Collect and verify patient demographic and insurance information for accuracy.
- Confirm insurance coverage and collect copays, co-insurance, and outstanding balances.
- Ensure all patient intake forms are completed and signed.
- Manage patient communication channels, including multiple phone lines and messaging portals.
- Schedule patient appointments effectively.
- Process medical record requests in accordance with established policies.
- Collaborate with surgical staff to ensure an optimal patient experience.
Qualifications:Education:
- High School Diploma or Equivalent Certificate.
Required Skills:
- Bilingual in Spanish is required.
- Minimum of 2 years of experience in a medical office or healthcare environment.
- At least 2 years of experience with healthcare insurance.
- Proficient computer skills with a minimum typing speed of 30 WPM.
- Strong commitment to assisting others and delivering excellent customer service.
- Highly dependable and organized.
- Outstanding interpersonal abilities.
- Professional appearance and demeanor.
- Aptitude for quick learning, problem-solving, and independent thinking.
Preferred Skills:
- Familiarity with medical terminology.
Company Benefits:We provide a competitive benefits package for our employees, including:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401k with Matching Contributions
- Health Savings Account/Flexible Spending Account
- Telemedicine Services
- Generous Paid Time Off Package
Additionally, we offer the following benefits at no cost:
- Employee Discounts and Perks
- Employee Assistance Program
- Group Life and Accidental Death & Dismemberment Insurance
- Short-Term Disability Insurance
- Long-Term Disability Insurance
Ocular Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
