Senior Sales Operations Support Rep

4 weeks ago

Southfield, Michigan, United States BASF SE Full time
Now hiring Senior Sales Operations Support Rep

Southfield, MI

We are looking for a Senior Sales Operations Support Rep to join our Coatings team remotely.

Come create chemistry with us

BASF's Coatings division is a global expert in the development, production and marketing of innovative and sustainable automotive OEM and refinish coatings, decorative paints as well as applied surface treatments for metal, plastic and glass substrates in a wide range of industries. This portfolio is supplemented by "Beyond Paint Solutions", which enable new applications with innovative surfaces.

As a Senior Sales Operations Representative you will advocate for our customers, and provide support to all our customer facing websites. In this case, you will have expertise in troubleshooting and providing support for the following websites: , , , , and You will have deep understanding of the functionality and features of these websites in order to effectively assist customers with any technical issues they may encounter.

This position also supports various services and functions with the ECR business including, but not limited to; customer conversions, Salesforce, Refinity registrations, Distributor Credits, and Learning University.

During your shift as a Senior Sales Operations Support Rep, you will
  • Enter and process customer orders accurately and efficiently.
  • Create and maintain customer accounts, ensuring that all necessary information is up to date.
  • Manage accounts receivable and following up with customers regarding outstanding payments.
  • Analyze credit information and make informed decisions regarding credit limits and terms for customers.
  • Guide customers through the website's navigation, helping them find the information or features they need.
  • Generate and send invoices to customers accurately and in a timely manner.
  • Notify customers about any back-ordered items and providing updates on delivery timelines.
  • Assist customers with ordering and setting up equipment or installations related to the products or services offered.
  • Provide training to customers on how to use the website effectively and enroll them in any relevant programs or services.
  • Manage and update the content on the websites they support, ensuring it is accurate and up to date.
If you...
  • Have a Bachelor's degree with 2+ years customer service/supply chain experience OR 6+ years of customer service/supply chain experience in lieu of a degree.
  • Are action oriented with the ability to set priorities, possess strong problem solving/analytical skills and make decisions in a dynamic work environment.
  • Have understanding of accounts receivable and collections practices.
  • Have computer proficiency with the Microsoft Office suite of products and web-based applications.
  • Have excellent oral/written communication skills and ability to interact with customers in a helpful and friendly manner.
  • Have the ability to work well in a team environment (positive and friendly attitude is critical).
Create your own chemistry with

At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It's what we call . We are committed to providing benefits, programs, and opportunities that support our employees' overall well-being, personal growth, and a safe, collaborative, and inclusive work environment.

Just some of the many benefits we offer include:

  • Flexible work arrangements whenever possible
  • Highly competitive retirement savings plan with company match and investment options
  • Well-being programs that include comprehensive mental health support for you and your household family members
  • Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
  • Back-up child and elder care with discount programs for families of all ages and stages
  • Mentoring and career development opportunities that allow you to share, learn, and thrive
  • Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
  • Employee crisis support for when the unexpected happens
  • Access to our BASF wine cellar, employee discounts, and much more
About us

As one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years

At BASF we empower our employees with the tools, guidance and opportunities they need to advance and succeed in work and life. Giving you the support you need to be your best and fulfill your personal ambitions is what helps us create chemistry. After all, our success is linked to yours. Whatever path you envision, BASF is a great place to build a rewarding, successful career.

Belong to Something Bigger. #belongatBASF

Privacy statement

BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact to report fraud.

Pay transparency

BASF is committed to pay transparency practices. The competitive pay range for this role is $70k - $90k. Actual pay will be determined based on education, certifications, experience, and other job-related factors permitted by law.

Equal employment opportunities

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

Applicants must be currently authorized to work in the United States on a full-time basis.


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