Manager, Inside Sales

4 weeks ago

Southfield, Michigan, United States NTT Full time

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It's about expanding your skills and expertise in your current role and preparing yourself for future advancements. That's why we encourage you to take every opportunity to further your career within our great global team.

Grow Your Career with NTT DATA

The Manager, Inside Sales is a management role, responsible for overseeing and managing the inside sales team's daily operations in order to drive sales and achieve organizational goals.

The role works closely with client managers and sales specialists with the primary focus on implementing effective inside / tele sales strategies, training and coaching the team, and monitoring performance metrics to ensure consistent success.

The Manager, Inside Sales ensures their team is equipped with the required tools, processes and systems to effectively achieve their sales targets while simultaneously ensuring a collaborative and innovative team culture focused on operational excellence.

What you'll be doing

Key Responsibilities:

  • Trains, mentors, coaches, and supervises inside/tele sales team, ensuring they have the required tools, processes and systems to achieve their targets.
  • Prioritizes and allocates resources.
  • Responsible for sales development, setting targets, and ensuring that revenue is generated.
  • Responsible for managing and nurturing relationships with existing clients to maximize sales and client satisfaction.
  • Acts as a primary point of contact for clients, addressing their inquiries, providing product information, and offering solutions to meet their needs.
  • Focuses on building and maintaining strong client relationships to ensure repeat business and identify upselling and cross-selling opportunities.
  • Handles contract renewals and negotiates terms to ensure client retention.
  • Identifies and managed improvements in the inside sales processes.
  • Monitors and reports on sales metrics to senior management/leadership.


Knowledge and Attributes:

  • Advanced knowledge of the organization's products/services with the ability to explain their features and benefits to clients.
  • Excellent verbal and written communication and interpersonal skills to effectively interact with clients, sales teams, and internal stakeholders.
  • Advanced capability in negotiating contract terms, pricing, and upselling opportunities to maximize revenue and client retention.
  • Advanced proficiency in delivering engaging and persuasive presentations to clients during product demonstrations and sales pitches.
  • Advanced awareness of industry trends, competitor analysis, and market dynamics to provide valuable insights and recommendations to clients.
  • Advanced proficiency in operationally managing an inside sales team.
  • Advanced proficiency in relevant software and Microsoft Excel.
  • Advanced analytical mindset and problem-solving abilities.


Academic Qualifications and Certifications:

  • Bachelor's degree in sales, business administration, or a related field.


Required Experience:

  • Advanced experience in a similar inside sales management role, preferably gained within a global technology services organization.
  • Advanced experience managing an inside sales / tele sales team.
  • Advanced sales and client engagement experience
  • Advanced experience negotiating with clients and vendors.
  • Advanced experience achieving sales targets/revenue
  • Experience in Cloud, Network and or Security Sales

Workplace type:

Hybrid Working

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today

  • Sales Operations Coordinator

    1 week ago

    Southfield, Michigan, United States Society of Manufacturing Engineers Full time

    This role is essential in enhancing and maintaining critical sales operations functions. Responsibilities include generating and disseminating sales reports and performance metrics dashboards, ensuring data accuracy and effective CRM utilization, overseeing onboarding and training initiatives, and providing support to the sales teams in various tactical...

  • Sales Account Manager

    3 days ago

    Southfield, Michigan, United States SME Full time

    Job SummaryWe are seeking a highly motivated and results-driven Sales Account Manager to join our team at SME. As a Sales Account Manager, you will be responsible for driving sales growth and managing a portfolio of products and services.Key ResponsibilitiesSales and Business Development: Promote and sell new and existing accounts, research and identify new...

  • Retail Sales Manager

    5 days ago

    Southfield, Michigan, United States Victra Full time

    About the RoleVictra, an Exclusive Retailer for Total by Verizon, is seeking a highly motivated and experienced Total Store Leader to join our team. As a Total Store Leader, you will be responsible for creating a dynamic and engaging work environment that fosters high performance and exceptional customer experiences.Key ResponsibilitiesLead and develop a...

  • Sales Project Manager

    1 week ago

    Southfield, Michigan, United States EMCOR Government Services Full time

    Company OverviewAbout EMCOR Government Services: EMCOR Government Services is a prominent construction and engineering firm specializing in the Design-Build approach, ensuring rapid project delivery for our clients. We are recognized as one of the largest specialty contractors in the nation, offering comprehensive M.E.P. (Mechanical, Electrical, Process,...

  • E-Commerce Sales Manager

    5 days ago

    Southfield, Michigan, United States Tenneco Full time

    Job Description:The Account Manager will execute sales and marketing programs to drive incremental sales growth. They are responsible for overseeing e-commerce operations, optimizing functional processes, improving inefficiencies and reducing fines. They are responsible for managing the day-to-day activities of the e-commerce accounts while supporting the...

  • Account Manager, Retail Sales

    3 days ago

    Southfield, Michigan, United States Comcast Full time

    Job SummaryAs a key member of our sales team, you will be responsible for developing and maintaining relationships with local clients and agencies to achieve established annual sales goals. You will work closely with internal departments to carry out client requirements and provide exceptional customer service.Core ResponsibilitiesMarket Research and...

  • Sr. Client Manager- Professional Services Sales

    3 months ago

    Southfield, Michigan, United States opentext Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Sales Representative

    2 days ago

    Southfield, Michigan, United States Comau Full time

    Job SummaryWe are seeking a highly motivated and results-driven Sales Representative to join our team at Comau. As a key member of our sales team, you will be responsible for promoting and selling our products to existing and prospective customers.Main ResponsibilitiesProduct Promotion: Develop and execute sales strategies to promote our products to...

  • Retail Sales Executive, Account Manager

    6 days ago

    Southfield, Michigan, United States Comcast Full time

    Job SummaryAs a key member of the Comcast sales team, the Account Executive, Market Retail Specialist will be responsible for developing and maintaining a portfolio of local clients and agencies who purchase advertising space or other media services to achieve established annual sales goals.Core ResponsibilitiesAnalyze market trends and develop targeted...

  • Sales Representative

    3 days ago

    Southfield, Michigan, United States Pinnacle Financial Group Full time

    About Pinnacle Financial GroupWe are a leading provider of financial services, dedicated to building a customer-centric team to drive sales and growth in various markets across the United States.Our MissionWe hire, train, and manage marketing teams to drive sales for our clients, helping them expand their customer base and increase...

  • Sales Representative

    22 hours ago

    Southfield, Michigan, United States National Guard Employment Network Full time

    Job SummaryAs a Sales Representative with the National Guard Employment Network, you will be responsible for developing and maintaining a portfolio of local clients and agencies who purchase advertising space or other media services to achieve established annual sales goals within your assigned sales team.Key ResponsibilitiesAnalyze market trends and develop...

  • Sales Representative

    6 days ago

    Southfield, Michigan, United States GFL Environmental Full time

    Job SummaryWe are seeking a highly motivated and experienced Account Manager to join our team at GFL Environmental. As an Account Manager, you will be responsible for promoting and selling our solid waste services to businesses and industrial establishments in assigned territories.Key Responsibilities:Aggressively solicit orders from current and prospective...

  • Industrial Sales Specialist

    5 days ago

    Southfield, Michigan, United States Drr Systems Inc Full time

    Job Title: Industrial Parts Sales Specialist**About the Role:**We are seeking an experienced Industrial Parts Sales Specialist to join our team at Drr Systems Inc. As a key member of our sales team, you will be responsible for building and maintaining relationships with external and internal customers, identifying new sales opportunities, and driving revenue...

  • Territory Sales Representative

    3 days ago

    Southfield, Michigan, United States Priority1 Full time

    About the RolePrioritizing customer satisfaction and driving business growth, we are seeking a skilled Territory Sales Representative to join our team at Priority1. As a key member of our sales team, you will be responsible for identifying and pursuing new business opportunities, building strong relationships with clients, and delivering exceptional customer...

  • Automotive Sales Assistant

    2 weeks ago

    Southfield, Michigan, United States Tamaroff Motors Full time

    Job OverviewPosition SummaryTamaroff Motors is in search of a dedicated Sales Porter to enhance our sales operations. The primary responsibility of this role is to assist the sales department by managing the movement, cleanliness, and organization of vehicles on the sales lot.Compensation & BenefitsHourly wage of $15/hour, paid bi-weekly.Comprehensive...

  • Sales and Marketing Specialist

    6 days ago

    Southfield, Michigan, United States Med Source MI Full time

    About the RoleWe are seeking a highly motivated and experienced Business Development Representative to join our team at Med Source MI. As a key member of our sales and marketing team, you will be responsible for driving the development of local, national, and international sales, maintaining key customer relationships, and developing and implementing...

  • Automotive Sales Assistant

    1 week ago

    Southfield, Michigan, United States Tamaroff Motors Full time

    Job OverviewPosition SummaryTamaroff Motors is looking for a dedicated Sales Porter to enhance our sales operations. The ideal candidate will assist the sales team by managing vehicle movement, ensuring cleanliness, and organizing the sales lot effectively.Compensation & BenefitsHourly wage of $15, compensated bi-weekly.Comprehensive medical, vision, and...

  • Automotive Sales Assistant

    2 weeks ago

    Southfield, Michigan, United States Tamaroff Motors Full time

    Job OverviewPosition SummaryTamaroff Motors is in search of a dedicated Sales Porter. In this role, you will play a crucial part in supporting the sales department by managing the movement, cleanliness, and organization of vehicles on the sales lot.Compensation & BenefitsHourly wage of $15/hour, paid bi-weekly.Comprehensive medical, vision, and dental...

  • Sales and Marketing Performance Specialist

    2 weeks ago

    Southfield, Michigan, United States EPIC Health System LLC Full time

    Job OverviewPosition Title: Sales and Marketing Performance SpecialistDepartment: Sales and MarketingReports To: Head of Sales and MarketingWe are in search of a meticulous and data-driven Sales and Marketing Performance Specialist to enhance our vibrant team. This pivotal role is essential in bolstering the sales and marketing operations by managing...

  • Project Sales Specialist

    2 weeks ago

    Southfield, Michigan, United States EMCOR Government Services Full time

    Company OverviewAbout EMCOR Government Services: EMCOR Government Services is a prominent construction and engineering firm specializing in the Design-Build method of construction. Our focus is on delivering project enhancements swiftly to our clients while also managing traditional plan and specification projects. As one of the largest specialty contractors...