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Senior Client Relationship Manager

2 months ago

Southfield, Michigan, United States Stellantis Full time
Overview

The Senior Client Relationship Manager plays a pivotal role in driving the expansion of product offerings and exploring new business avenues within the industrial sector. This position focuses on cultivating robust relationships with clients while generating new sales opportunities.

The individual will be accountable for achieving sales objectives, addressing client requirements, and ensuring overall customer satisfaction by aligning with the clients' strategic goals.

Key Responsibilities

The primary responsibilities include:
  • Building and nurturing strong client relationships through exceptional service and a deep understanding of client needs and Stellantis solutions.
  • Taking initiative to proactively address client requirements.
  • Facilitating the swift resolution of client issues and concerns to enhance satisfaction.
  • Meeting established sales targets and objectives within designated timelines.
  • Evaluating market potential, monitoring sales progress, and preparing status reports.
  • Providing management with insights on client needs, challenges, interests, competitive landscape, and opportunities for new products and services.
  • Committing to continuous improvement through constructive feedback.
  • Representing Stellantis at industry exhibitions, events, and demonstrations.
  • Supporting the development of channel partnerships and performance metrics.
  • Communicating emerging buying trends to management and advising on upcoming product innovations and promotional strategies.
Required Skills & Knowledge
  • Passion for the organization and its growth trajectory.
  • Experience in a B2B sales environment.
  • Strong organizational skills with the ability to prioritize tasks effectively.
  • Excellent verbal and written communication abilities.
  • Fundamental engineering knowledge.
  • Understanding of customer strategy.
  • Familiarity with sales methodologies.
  • Insight into marketing strategies.
  • Proficient in utilizing sales tools.
  • Knowledge of business strategy.
  • Expertise in account management and development.
  • Skills in budgeting and forecasting.
  • Competitor analysis capabilities.
  • Proficiency in contract management.
  • Strong interpersonal communication skills.
  • Negotiation skills (deal maker).
  • Understanding of project management fundamentals.
  • Knowledge of budgeting and financial principles.
  • Skills in project planning and monitoring.
  • Familiarity with Stellantis products and solutions.
  • Understanding of internal processes and procedures.
  • Knowledge of project risk management.
  • Ability to work independently and take ownership of responsibilities.
  • Customer-centric approach.
  • Strong planning, preparation, and execution skills.
  • Openness to innovation and change.
Educational Background
  • Bachelor's degree in Engineering or Business Administration.
Experience Requirements
  • Minimum of 2 years of experience in Industrial Automation Sales or product sales within a B2B context.
  • Familiarity with automated warehouse solutions, robotics integration, and material handling systems.