Customer Experience Rep I
1 month ago
Job Description
WHAT YOUR NEW MANAGER WANTS YOU TO KNOW :
"As a world-renowned medical device manufacturer, your Allergan Aesthetics team manager is looking for team players who are passionate about providing a first-in-class experience to our order-to-cash surgeons and healthcare organizations purchasing our breast implant and tissue products, and accessories, while being flexible to adapt to the fast paced, high energy, and ever-changing demands of the medical device industry. In return for your commitment, your manager offers an exciting opportunity to join a highly motivated team who champion a can-do attitude and teamwork mentality and celebrate each other's individual as well as our team's successes together Additionally, your manager will work with you and guide you toward achieving your personal career goals within the team or business through continuous training, coaching, and learning opportunities that will help you build the skills and knowledge within your role to advance toward becoming a subject matter expert in PRM Order Management. If you are excited about providing the critical service our customers need and deserve while developing your skills and knowledge to grow your career, then we want to meet you"
YOU ARE more than just a title, YOU ARE...
A Critical Thinker – You resolve issues that may prevent customers from receiving their orders when specified in a timely, accurate, and professional manner.
A Relationship Builder – Consistently impressing your customers with accurate work, caring, personalized service that can dramatically increase their loyalty to our Allergan Aesthetics brand of products
YOU WILL:
Maintain customer confidentiality and proprietary corporate information, for example, salary structure, personal performance reviews, customer information, contract details, products specifications, etc.
Partner with our Sales Representatives and clients to provide a first-in-class "Raise the Bar" service experience within specified performance metrics and KPIs in line with department and business goals
Provide our customers with a white glove, seamless experience using multiple business systems and knowledge resources to meet their needs and resolve any issues with a high degree of quality, accuracy, and professionalism
Qualifications:
Qualifications
YOU BRING:
Customer centricity
Strong Communication Skills both Written & Oral
An all for one teamwork mentality
Experience working with MS Office. SAP or ERP order management systems preferred
The ability to multi-task and provide a high attention to the details
A drive for continuous learning & development
Medical Device or Pharmaceutical experience preferred.
High School Diploma
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our short-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVie's policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status. US & Puerto Rico only - to learn more, visit
-
Client Acquisition Specialist
2 weeks ago
Austin, Texas, United States Rep Lock Marketing Full timeJob OverviewRep Lock Marketing is a forward-thinking digital marketing agency committed to empowering businesses through customized digital strategies. Our enthusiastic team excels in creativity, teamwork, and achieving outstanding outcomes for our clients. We are seeking a driven Client Acquisition Specialist to enhance our efforts in attracting new...
-
Customer Experience Manager
2 days ago
Austin, Texas, United States A2I Enterprise, inc Full timeAbout the RoleA2I Enterprises, inc is seeking a highly motivated and customer-focused Business Management Consultant to join our team. As a Business Management Consultant, you will play a key role in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesCustomer Engagement: Develop and maintain strong relationships with...
-
Customer Experience Associate
9 hours ago
Austin, Texas, United States Huckberry Full timeAbout the RoleHuckberry is seeking a highly skilled and empathetic Customer Experience Associate to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers through various communication channels.Key ResponsibilitiesCustomer Support: Respond to customer inquiries and resolve...
-
Customer Experience Manager
2 hours ago
Austin, Texas, United States Purple Communications Inc Full timeJob Description**Job Summary:**Purple Communications Inc is seeking a highly skilled Customer Experience Supervisor to join our world-class team. As a leading provider of communication services for the deaf and hard of hearing communities, we strive to deliver high-quality services with innovative products that break down communication barriers for our...
-
Customer Experience Director
4 days ago
Austin, Texas, United States OpsLock Inc Full timeDirector of Customer ExperienceFull-TimeCustomer ExperienceOpsLock Inc is committed to improving workplace safety through cutting-edge technological solutions. Our approach emphasizes proactive safety strategies to mitigate workplace risks, setting us apart from conventional safety software.We are in search of a skilled Director of Customer Experience who...
-
Customer Experience Director
4 days ago
Austin, Texas, United States OpsLock Inc Full timeDirector of Customer ExperienceFull-TimeCustomer ExperienceOpslock Inc is committed to improving workplace safety through cutting-edge technological solutions. Unlike conventional safety management software, Opslock emphasizes proactive measures to avert workplace risks.We are in search of a proactive Director of Customer Experience. In this pivotal role,...
-
Customer Experience Specialist
3 days ago
Austin, Texas, United States TMD Staffing Full timeJob OverviewTMD Staffing is seeking a highly skilled and professional Customer Service Representative to join our team in North Austin, Texas.This is a fantastic opportunity for individuals who are passionate about delivering exceptional customer experiences and are looking to grow their career in a dynamic and fast-paced environment.Key...
-
Customer Experience Associate
2 hours ago
Austin, Texas, United States Joann Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, driving sales, and maintaining a high level of product knowledge.Key ResponsibilitiesCustomer ServiceProvide a...
-
Customer Experience Coordinator
3 days ago
Austin, Texas, United States JENI'S SPLENDID ICE CREAMS Full timeAbout UsJeni's Splendid Ice Creams is a leading provider of artisanal ice cream and frozen treats. We are committed to delivering exceptional customer experiences and building a team of passionate and dedicated professionals.Job SummaryWe are seeking a highly motivated and customer-focused Service Assistant to join our South Congress team. As a Service...
-
Customer Experience Associate
3 days ago
Austin, Texas, United States Massage Envy Full timeOverview:We're seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer experiences and promoting the value of Total Body Care.Perks and Benefits:Competitive salary and benefits packageOpportunities for...
-
Customer Experience Representative
2 days ago
Austin, Texas, United States Sonesta International Hotels Full timeJob Summary:The Guest Services Agent is a vital member of the hotel team, responsible for delivering exceptional customer experiences and supporting the overall success of the hotel. As a key support for the Operations Manager, this role plays a critical part in ensuring seamless front desk operations and providing a high level of service to guests.Key...
-
Medical Device Sales Representative
7 hours ago
Austin, Texas, United States Top Tier Reps LLC Full timeJob OverviewTop Tier Reps LLC is seeking a highly motivated and results-driven Medical Device Sales Representative to join our team. As a Medical Device Sales Representative, you will be responsible for selling medical equipment to hospitals, health systems, and medical facilities.Key ResponsibilitiesDevelop and maintain relationships with hospital staff and...
-
Customer Service Specialist III
5 days ago
Austin, Texas, United States National Western Full timeCategory Administration OverviewPosition SummaryThe Client Services Representative III is responsible for addressing a significant volume of incoming calls from our esteemed policyholders and/or producers. Key Responsibilities Deliver Outstanding Customer Service Provide thorough assistance regarding our company's offerings Ensure accurate and complete...
-
Customer Experience Assistant Manager
4 weeks ago
Austin, Texas, United States Brilliant Earth Full timeBrilliant Earth - Customer Experience Assistant Manager - Austin, TXPosition Overview:The Assistant Manager for our Austin location will build, lead and mentor a team of dedicated Concierges, Customer Experience Assistants, and Jewelry Consultants responsible for delivering exceptional service to Brilliant Earth customers. The Customer Experience team...
-
Customer Service Representative
5 hours ago
Austin, Texas, United States Abode Camp Full timeAbout the RoleAs a Customer Relations Specialist at Abode Camp, you will play a vital role in ensuring the smooth operation of our Accounts Receivable functions. You will serve as the primary contact for our sales team and related customers, providing exceptional customer service and resolving any billing or invoicing discrepancies.Key ResponsibilitiesServe...
-
Customer Experience Manager
10 hours ago
Austin, Texas, United States Cabo Bobs LLC Full timeJob Description**About the Role**Cabo Bobs LLC is seeking a highly motivated and customer-focused individual to join our team as a Guest Satisfaction Lead. As a key member of our team, you will play a pivotal role in ensuring every guest leaves with unforgettable memories.**Key Responsibilities**Oversee food preparation to guarantee freshness and accuracy,...
-
Customer Experience Specialist
3 days ago
Austin, Texas, United States Proper Hospitality Full timeJob SummaryThe Peacock Host plays a vital role in providing exceptional customer service and creating a welcoming atmosphere for guests. This position requires a high level of attention to detail, strong communication skills, and the ability to work effectively in a fast-paced environment.Key ResponsibilitiesGreeting and Seating: Greet and welcome all guests...
-
Executive Director, Customer Experience
9 hours ago
Austin, Texas, United States ShipStation Full timeAbout the RoleWe are seeking an experienced and strategic leader to join our team as Vice President, Customer Support. As a key member of our leadership team, you will be responsible for leading the Americas support organization and driving business growth through exceptional customer experiences.Key ResponsibilitiesSet the vision and strategy for the...
-
Vice President, Customer Experience
2 days ago
Austin, Texas, United States Ziff Davis Full timeAbout the RoleZiff Davis Shopping is a leading e-commerce company that helps millions of shoppers discover and save. We're seeking a visionary leader to elevate our member experiences to new heights as our Vice President of Loyalty and Engagement.Key ResponsibilitiesDevelop and implement a comprehensive loyalty program strategy, including membership...
-
Head of Customer Experience, North America
2 months ago
Austin, Texas, United States Brevo Full timeCollaboration and innovation, while staying humbly open is at the root of our identity. Brevo, formerly known as Sendinblue, is the leading Customer Relationship Management (CRM) suite designed to efficiently build meaningful customer relationships at scale in a fast changing digital world. With Brevo, businesses have a unified view of the customer journey...