Customer Service Representative

4 days ago

Austin, Texas, United States Abode Camp Full time
About the Role

As a Customer Relations Specialist at Abode Camp, you will play a vital role in ensuring the smooth operation of our Accounts Receivable functions. You will serve as the primary contact for our sales team and related customers, providing exceptional customer service and resolving any billing or invoicing discrepancies.

Key Responsibilities
  • Serve as the primary AR contact for customers and your assigned Sales Team.
  • Create, monitor, and actively work on customer aging reports to keep the aging accurate and current.
  • Work closely with customers and sales teams on collection of past due invoices.
  • Research short and overpayments, misapplied funds, payment errors, etc. and work closely with the customer, BizDev, and CashApp team to resolve these errors in a timely manner.
  • Provide payment terms and details to every customer and ensure their understanding of payment expectations.
  • Build relationships with key customers and communicate with them regularly to ensure Abode Camp is paid timely and resolve any concerns or delays.
  • Manage invoicing for all your customers, ensure billing methods are accurate, and invoices are being sent to the customer in a timely manner.
  • Work closely with Customer Relations Clerks on invoice uploads and adjustments needed for accurate billing rates.
  • Review and analyze accessorial charges that may require specific approval and billing instructions; ensure accessorials are billed correctly.
  • Enter/maintain up-to-date notes regarding payment status to ensure strong documentation/communication.
  • Resolve uninvoiced revenue and unapplied cash on a regular basis to ensure loads are being invoiced timely and customer payments are applied accurately and promptly.
  • Correct internal invoicing failures on a daily basis.
Requirements
  • Bachelor's Degree in Accounting, Finance, or a related field.
  • 2+ years of experience in an Accounts Receivable role.
  • Industry experience preferred.
  • NetSuite experience.
  • Excellent written and verbal communication skills.
  • Maturity to work effectively in negotiation discussions with customers and sales reps.
  • Expert knowledge of Microsoft Suite, with an emphasis on Excel-ability to do vlookups and pivot tables is required.
  • Self-starter with the ability to work independently and as a team.
  • Highly organized with excellent time management skills and a high degree of accuracy and attention to detail.
  • Ability to handle a heavy workload and adaptability to work in a fast-paced environment.

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