Customer Experience Specialist

6 days ago

Austin, Texas, United States Proper Hospitality Full time
Job Summary

The Peacock Host plays a vital role in providing exceptional customer service and creating a welcoming atmosphere for guests. This position requires a high level of attention to detail, strong communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  1. Greeting and Seating: Greet and welcome all guests with warmth and hospitality, adhering to company standards, and seating them promptly.
  2. Seating Arrangements: Coordinate seating arrangements efficiently, ensuring a balanced workload for wait staff across all sections.
  3. Guest Relations: Foster and maintain positive relationships with guests, addressing any concerns or special requests promptly and courteously.
  4. Reservations and Inquiries: Manage telephone inquiries and reservations, utilizing proper phone etiquette and maintaining accurate reservation records.
  5. Menu Knowledge: Familiarize oneself with the Peacock food and beverage menus to provide recommendations and answer guest inquiries.
  6. Environmental Maintenance: Ensure cleanliness and organization in the front-of-house environment, including the reception area and dining sections.
  7. Collaboration and Support: Assist in coordinating with other departments to enhance the overall guest experience, such as coordinating special requests or events.
Qualifications
  1. Availability: Open availability, including weekends and holidays.
  2. Guest Focus: Demonstrated commitment to exceeding guest expectations with every interaction.
  3. Pressure Management: Ability to perform effectively under pressure in a fast-paced environment.
  4. Dependability: Dependable, detail-oriented, and capable of multitasking efficiently.
  5. Organizational Skills: Strong organizational skills with the ability to prioritize tasks effectively.
  6. Flexibility: Flexibility to work varied schedules and shifts as required by business needs.
  7. Teamwork: Proven ability to collaborate effectively with colleagues across departments to achieve common goals.
  8. Attention to Detail: Execute job duties with a focus on attention to detail, speed, and accuracy.
  9. Team Player: Work seamlessly as part of a cohesive team, contributing positively to the overall guest experience.
About Proper Hospitality

Proper Hospitality is a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the best of the best from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition.

Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.

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