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Customer Experience Manager

2 months ago

Austin, Texas, United States Cabo Bobs LLC Full time
Job Description

**About the Role**

Cabo Bobs LLC is seeking a highly motivated and customer-focused individual to join our team as a Guest Satisfaction Lead. As a key member of our team, you will play a pivotal role in ensuring every guest leaves with unforgettable memories.

**Key Responsibilities**

  • Oversee food preparation to guarantee freshness and accuracy, while ensuring our guests' satisfaction remains paramount.
  • Organize and strategize for business operations to drive efficiency and productivity.
  • Proactively identify opportunities for enhancing workflow and productivity, and implement solutions to improve guest experience.
  • Conduct interviews and evaluate candidates for employment suitability, ensuring a high-quality team.
  • Maintain accurate records and complete essential tasks such as temperature logs, cleaning evaluations, and restocking checklists.
  • Provide constructive feedback and coaching to team members to support their professional growth and development.
  • Collaborate with store managers in weekly meetings to discuss business performance, staffing needs, and service improvements.
  • Ensure the accurate execution of catering orders and online orders, ensuring seamless guest experience.
  • Adhere to a flexible work schedule, including day, night, and mid shifts, as required by business needs.
  • Foster positive relationships with staff, guests, and management, promoting a positive and supportive work environment.
  • Enforce policies consistently to maintain a safe work environment, adhering to company standards.

**Benefits**

  • Sundays off
  • Bonus program
  • Flexible scheduling
  • Potential for promotions (we want you to stick around)
  • Free food
  • Free uniform
  • Shoes every 6 months
  • Access to group health insurance
  • Paid time off (full-time employees)

**Requirements**

  • Current Food Handler certificates
  • Clean driving record
  • Strong communication skills (English required, bilingual a plus)
  • Strong interpersonal skills
  • Ability to stand for extended periods during shifts
  • Capability to lift and carry items weighing a minimum of 50 lbs
  • Ability to reach, bend, squat, and lift while on the shift
  • Proficiency in multitasking, efficiently managing various responsibilities simultaneously