JHU Organizational Change Management Business Systems Analyst

Johns Hopkins Sightline: Unleash Your Impact

The Johns Hopkins Sightline Business Modernization Project is more than just a job - it's a mission. We're tearing down walls to unleash the full potential of our people. Baltimore, ranked a top 2024 destination by the New York Times, is your backdrop as you join a dynamic and entrepreneurial team to reimagine the way Johns Hopkins works. We're not just simplifying processes and transforming technology - we're empowering people to focus on what matters most: research, teaching, patient care and community impact.

Does this sound like you?

• Thrive in fast-paced environments with daily new challenges and opportunities.
• Are passionate about simplifying complex systems to change people's lives.
• Believe in transformation that empowers, not hinders, the front-line people.
• Have experience in process improvement, technology implementation, or project management.
• Enjoy analytical thinking and problem solving.
• Communicate clearly with a team.
• Possess a desire to grow and learn.

Joining Sightline means you'll:

• Work with cutting-edge technology.
• Join a collaborative team of experts in higher education and healthcare.
• Build new skills with a team that encourages creativity, innovation, and personal growth.
• Gain valuable experience and expertise in process improvement, technology implementation, and change management.
• Enjoy a competitive salary and benefits package that includes health insurance, retirement savings plans, telework options, and generous paid time off.

Become an architect of change and help shape the future of Johns Hopkins University and Johns Hopkins Health System alongside a passionate team in Baltimore's vibrant hub.

JHU Organizational Change Management (OCM) Business Systems Analyst (3 Levels)

The Business Systems Analyst role encompasses four distinct levels of expertise within the Johns Hopkins University: Business Systems Analyst I, Business Systems Analyst II, Senior Business Systems Analyst, and Program Director. Each level plays a critical role in Sightline's success in implementing and optimizing our new ERP system. Successful candidates will be assigned to a specific level based on a combination of their interest and the amount of related experience and education. Note: the director-level positions within the OCM team have already been filled. For this reason, we are currently recruiting for the first three levels only.

General Position Summary:

The Organizational Change Management (OCM) team at Johns Hopkins University (JHU) is seeking dynamic and detail-oriented Business Analysts to join our dedicated team. This role will work side by side with members across JHU, providing a unique opportunity to gain exposure and expertise across three critical workstreams: Communications, Training, and Readiness & Engagement. In addition to OCM-focused topics, this role will offer a better understanding of how many support functions operate within the Hopkins ecosystem. If you enjoy working in a team environment, understanding the needs of stakeholders, creatively problem-solving, and excel at delivering excellent work, we hope you will apply

While prior experience in Change Management or ERP implementation is preferred, it is not required. Ideal candidates will possess strong analytical and problem-solving skills, excellent written and verbal communication abilities, and proficiency in Microsoft Office Suite. Experience with data analysis and reporting, knowledge of change management principles, and familiarity with ERP systems and business process improvement are highly desirable. Join us to develop creative and customized solutions that meet the evolving needs of our projects and contribute to the ongoing success of JHU's Organizational Change Management initiatives.

1. Business Systems Analyst I will serve as a business function and system expert for module(s) or sub-modules(s) of the new ERP System focusing on understanding and documenting basic Finance business processes. Working closely with internal stakeholders, the Business Systems Analyst I will utilize those requirements to identify appropriate technical solutions and any associated business process enhancements for the future state system. The position will also be responsible for contributing to associated testing and training activities including documentation and execution.
2. Business Systems Analyst II will include all of the responsibilities above but will expand to include the identification and documentation of requirements for moderately complex business processes. The successful candidate will also be responsible for project management for smaller sub-projects within the Finance functional area.
3. Senior Business Systems Analyst will be responsible for all of the above but will expand to include the identification and documentation of requirements for highly complex processes and moderately sized sub-projects within the Finance functional area. As a more experienced analyst, this position provides ongoing mentorship and guidance to those in the Business Systems Analyst I and II positions.

Full job descriptions are available here.

Minimum Requirements

All levels require a bachelor's degree. Business Systems Analyst II, Sr. Business Systems Analyst, and Senior Business Systems Analyst require experience with varied interpersonal and technical skills, along with demonstrated skills in interacting with members from all organizational levels to diagnose problems, develop, and implement that could be process or technically oriented.

Business Systems Analyst I

• Requires 4 years of progressively responsible experience working in an administrative functional area(s) (finance, procurement/supply chain, HR, sponsored projects), in systems/process analysis, with organizational change management, or with program management.
• Requires two years' experience as an ERP user.

Business Systems Analyst II

• Requires six years of progressively responsible experience working in an administrative functional area(s) (finance, procurement/supply chain, HR, sponsored projects), in systems/process analysis, with organizational change management, or with program management.
• Requires three years of experience as an ERP system user.

Sr. Business Systems Analyst

• Requires eight years of progressively responsible experience working in an administrative functional area(s) (finance, procurement/supply chain, HR, sponsored projects), in systems/process analysis, with organizational change management, or with program management.
• Requires four years of experience as an ERP system user.

Preferred Qualifications:

• Experience working in a higher education, academic medical center, and/or health care setting.
• Experience with a cloud-based ERP solution such as Workday, Oracle, or SAP.
• Experience with scoping, requirements gathering/definition, documentation, testing, training, and support.
• Additional experience may substitute for missing education and additional education may substitute for missing experience.

Special Knowledge, Skills, and Abilities:

• Excellent communication skills, including the ability to listen and effectively synthesize information from subject matter experts; the ability to write and present clearly and concisely; and the ability to facilitate effective meetings and engage participants.
• Ability to create highly effective business analysis and project management artifacts.
• Ability to understand, analyze and document dependencies and impacts in a highly integrated system or within overlapping business processes.
• Ability to effectively work with loosely defined or high-level requirements and schedules.
• Advanced proficiency with Microsoft applications, especially Excel, Visio, and PowerPoint.
• Ability to function effectively within a structured project management environment.
• Ability to provide mentorship and guidance to newer analyst.

Classified Title: Depends on hire

Role/Level/Range: Depends on hire

Starting Salary Range: (Low end of PD $62,300 - High end of PG $173,300; Commensurate with experience)

Employee group: Full Time

Schedule: Monday - Friday: 8:30 am - 5:00 pm

Exempt Status: Exempt

Personnel area: University Administration