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Lead Systems Analyst
2 months ago
Under minimal supervision and in accordance with established protocols, the Senior Systems Analyst is tasked with the upkeep, support, and enhancement of the Workday Enterprise Application and related systems for Greater Baltimore Medical Center (GBMC).
Essential knowledge and skills encompass an understanding of healthcare finance specific business processes, exceptional written and verbal communication abilities, advanced data analysis and interpretation, as well as business process evaluation.
The Senior Systems Analyst will recommend solutions aimed at resolving identified business challenges, educate users, manage timelines and expectations, ensure quality assurance, and mentor team members.
Education:
A Bachelor's degree in Computer Science, Information Systems, or other related fields, or equivalent professional experience.
Licensures/Certifications:
Preferred - Workday Pro Integration, Security, or Financial certifications.
Experience:
3-5 years of experience with Workday Finance applications in a healthcare environment is preferred. Experience in managing short- and medium-term projects related to troubleshooting and optimization. Previous leadership role in the implementation/support of a similar application/application suite.
Skills:
Ability to acquire new skills and adapt swiftly
Strong verbal and written communication skills for effective interaction with stakeholders and team members
Capability to accurately gather information to understand and evaluate stakeholder needs and situations
Meticulous attention to detail, problem-solving skills, and a customer service orientation
Ability to prioritize tasks and provide timely follow-up and resolution
Capacity to work efficiently in a fast-paced, self-directed team environment
Ability to think clearly under pressure and in challenging situations
Proficiency in troubleshooting and providing support; high technical aptitude with the ability to grasp technical concepts and details
Understanding of fundamental operations of relevant software, hardware, and other equipment.
Principal Duties and Responsibilities:
Oversee and provide leadership for the resources supporting the troubleshooting efforts of the HR/Finance application
Serve as the primary contact to monitor and triage HR/Finance IT issues
Investigate inquiries using available information resources and redirect problems to the appropriate resource
Lead the effort in tracking issues and resolutions; identify situations requiring urgent attention
Stay updated with any supported system information, changes, and updates
Analyze and assess technical issues (Desktop, Network, Application, Other)
Understand and adhere to defined technical standards, security and data privacy standards, and best practices
Perform other duties as assigned.
All roles must demonstrate GBMC Values:
Respect:
Commit to treating everyone with courtesy and fostering a healing environment.
Excellence:
Strive for superior performance in every aspect of work and recognize the accomplishments of others.
Accountability:
Exhibit professionalism in actions, appearance, and communication; take ownership of problem-solving.
Teamwork:
Engage collaboratively with others for team success and resolve conflicts positively.
Ethical Behavior:
Act with honesty and integrity, respecting the needs of patients and colleagues.
Results:
Set goals and measure outcomes that align with organizational objectives, embracing change and improvement.
COVID-19 Vaccination: All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare.
Equal Employment Opportunity: GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
