Business Systems Analyst

4 days ago

Baltimore, Maryland, United States TechnoGen Inc Full time
Job Description

**Job Summary**

We are seeking a highly skilled Business Systems Analyst to join our team at TechnoGen Inc. As a key member of our IT department, you will be responsible for analyzing and improving our business processes and systems.

Key Responsibilities:

  • Collaborate with stakeholders to gather and document business requirements and functional specifications.
  • Conduct interviews, workshops, and surveys to understand business needs and processes.
  • Analyze current business processes and workflows to identify areas for improvement or automation.
  • Develop process models, flowcharts, and diagrams to represent business processes visually.
  • Translate business requirements into technical specifications for IT teams.
  • Create detailed documentation, including Business Requirement Documents (BRDs), Functional Specification Documents (FSDs), and Use Cases.
  • Work with architects and developers to design IT solutions that meet business needs.
  • Act as a liaison between business stakeholders and IT teams, ensuring clear communication and understanding of requirements.
  • Present findings, solutions, and project updates to stakeholders.
  • Support project management activities, including defining project scope, timelines, and deliverables.
  • Assist in resource planning and risk management for IT projects.
  • Develop test plans and test cases to ensure that the IT solution meets business requirements.
  • Coordinate and participate in User Acceptance Testing (UAT) with business users.
  • Identify and document defects, and work with developers to resolve issues.
  • Assist in the implementation of IT solutions by coordinating training sessions, creating user manuals, and providing support to end-users.
  • Manage change requests and ensure that changes are properly documented and communicated.
  • Analyze data to identify trends, generate insights, and support decision-making.
  • Create reports, dashboards, and visualizations to present data in a meaningful way.
  • Continuously evaluate business processes and IT systems to identify opportunities for improvement.
  • Stay updated with the latest industry trends, tools, and technologies.
  • Ensure that IT solutions comply with relevant regulations, standards, and policies.
  • Identify and mitigate potential risks associated with IT projects.

Requirements:

  • Bachelor's degree with 3+ years of experience in Business Assurance.
  • Certification in one of the following Analyst, Computer Systems (Junior), Quality Assurance, Quality Analyst, Project Management, Information Technology.
  • At least 3 years of BA IT experience in working with Maryland State agencies.
  • Exposure to tools like JIRA, TFS, DevOps, Confluence, or Trello for managing requirements and tasks.
  • Technical business analyst experiences managing several projects simultaneously.
  • Understanding of how databases work and basic querying skills, Webservices or API works and basic.
  • Familiar with data analysis tools like SQL, Excel (advanced functions), or basic visualization tools (e.g., Power BI, Tableau).
  • Proficient in using Excel for data analysis, Word for documentation, and PowerPoint for presentations.
  • Familiarity with Agile methodologies through training or certification, such as Certified Scrum Master (CSM).
  • Experience in managing and execution of multiple related operational requests/projects simultaneously.
  • Experience working in a matrixed environment.

Preferred Qualifications:

  • Experience in Service Now.
  • Knowledge of State Government policies and practices.
  • Knowledge of Payment Portal implementation with FMIS Integration.

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