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Reservation Agent

3 months ago

Santa Fe, New Mexico, United States La Fonda on the Plaza Full time

La Fonda is looking for a part time Reservations Agent to join our team. Previous hospitality experience is a plus.

WORK PERFORMED: Reservations Agent

Answer and assist all incoming guest calls and email requests.
Using knowledge achieved through training to maximize potential hotel occupancy and rate by professional quoting of room availability, amenities and rates.
Complete the necessary tasks required by Reservations Manager
Such tasks include, but are not limited to: input of reservations, reviewing daily arrivals, confirming guest details, printing and mailing of confirmations.
Maintain highest level of customer service at all times
Maintain a clean work area, and maintain the current organization standards.
Ensure reservations are complete and accurate to include daily arrival cross check.
Follow pre-set rate yield strategy set forth by Management or Supervisor.
The office is open 7 days a week.
Source: Hospitality Online