Front Desk Agent

4 weeks ago


Santa Rosa, California, United States AC Santa Rosa Downtown Full time
Job Summary:

As a Front Desk Agent at AC Santa Rosa Downtown, you will be responsible for providing exceptional guest service and ensuring a seamless stay for our guests. This includes greeting and registering guests, handling room reservations, and providing information about hotel services and amenities.

Responsibilities:
  • Guest Service: Provide friendly and efficient service to all guests, responding to their needs and resolving any issues that may arise.
  • Room Reservations: Handle room reservations, including checking availability, making reservations, and modifying existing reservations.
  • Front Desk Operations: Maintain the front desk area, including answering phones, handling mail and messages, and ensuring that all necessary information is available to guests.
  • Communication: Establish and maintain good communication with fellow associates and other departments within the hotel, ensuring that all guests receive excellent service.
  • Problem-Solving: Demonstrate the ability to problem-solve and think critically, resolving issues and finding solutions to meet the needs of our guests.
Requirements:
  • Education: High School diploma or equivalent required; college coursework in a related field is helpful.
  • Experience: Experience in a hotel or related field is preferred.
  • Skills: Possess a positive and upbeat personality, with excellent communication and problem-solving skills.
  • Knowledge: Familiarity with hotel operations, including front desk procedures and guest service standards.
Benefits:
  • Competitive Pay: Earn a competitive hourly rate, with opportunities for advancement and professional growth.
  • Benefits Package: Enjoy a comprehensive benefits package, including medical, dental, and vision coverage, as well as paid time off and employee assistance programs.


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