Front Desk Agent

2 days ago

Santa Rosa, California, United States AC Santa Rosa Downtown Full time
Job Summary:

As a Front Desk Agent at AC Santa Rosa Downtown, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay. Your primary responsibilities will include registering guests, making and modifying reservations, and handling hotel operator and concierge duties. You will also be responsible for providing attentive, courteous, and efficient service to all guests, maximizing room revenue and occupancy.

Responsibilities:
  • Register guests and handle check-ins and check-outs in a friendly, efficient, and courteous manner.
  • Make and modify reservations, and handle hotel operator and concierge duties.
  • Provide exceptional service to all guests, ensuring a memorable stay.
  • Maximize room revenue and occupancy.
  • Handle guest inquiries and requests in a timely and professional manner.
  • Maintain accurate records and reports, and perform other administrative tasks as needed.
Requirements:
  • High school diploma or equivalent required.
  • Previous experience in a hotel or customer service role preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Basic math skills and ability to handle cash and credit transactions.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and advancement.
  • A dynamic and supportive work environment.
  • Recognition and rewards for exceptional performance.

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