Front Desk Representative

2 months ago


Santa Fe, New Mexico, United States Auberge Resorts Full time
Front Desk Agent

As a Front Desk Agent at Auberge Resorts, you will be the first point of contact for our guests, setting the tone for their stay. Your exceptional customer service skills and attention to detail will create a memorable and positive experience.

Key Responsibilities:
  • Greet guests upon arrival and facilitate smooth check-in/check-out processes
  • Provide information about hotel services, amenities, and policies
  • Handle room reservations, confirm guest details, and assign rooms
  • Communicate special requests or accommodations to relevant departments
  • Provide excellent customer service by addressing guest inquiries, concerns, and requests promptly and professionally
  • Process payments, verify payment information, and handle financial transactions accurately
  • Serve as a central point of communication, relay messages between guests and other hotel departments, and maintain accurate records of guest interactions and requests
Requirements:
  • 1 year of experience in a similar role
  • Strong interpersonal and communication skills
  • Ability to handle multiple tasks efficiently
  • Familiarity with hotel management systems and basic computer skills

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. We invite guests to create unforgettable stories in some of the world's most desirable destinations. Learn more about our Collection and follow us on social media: @AubergeResorts and #AlwaysAuberge.

Juniper Bishops Employment LLC is an Equal Opportunity Employer, M/F/D/V. We comply with applicable state and local laws governing non-discrimination in employment in every location in which we have facilities.



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