Production Support Specialist

1 month ago

Riverwoods, Illinois, United States Discover Full time

Discover. A brighter future.
With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
Responsible for driving and managing the strategic relationship between Client Services and Infrastructure Services. Works with the client servicing teams, leadership, and executive leadership teams in Global Operations to assess any operational gaps and provides strategic solutions while keeping up with industry best practices and giving client focus the top priority. Leads infrastructure platform design by delivering business requirements to development teams and ensuring platforms perform to their expectations. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management. Specifically, this position will be the primary lead for audit/compliance/regulatory responsibilities.
Responsibilities

  • Lead self-testing on team procedures/controls to satisfy compliance requirements.
  • Ensure compliance/regulatory process(es) are initiated as needed.
  • Work with Risk/Compliance to align on existing and new procedures/policies that impact the team.
  • Identifies and coordinates operational gaps/possibilities within the Infrastructure platforms, Operations processes, and customer interactions, and create new procedures and controls when needed.
  • Supports deep-level infrastructure platform (design, system-level requirements/interfaces, etc.) Acts as a Subject Matter Expert (SME) for client-facing teams (Operations Client Support, Global Business Development, Solutions, Products, etc.)
  • Prepares clear and concise communications to internal and external business partners and senior management regarding initiatives, breakdowns, and achievements.
  • Conducts analytics to find the business impact and solution for strategic customer- impacting incidents/requests.
  • Establishes framework and facilitates Infrastructure Services and Client Support collaboration opportunities at varying levels of the organization.
  • Liaises and champions between client-facing and Infrastructure teams to ensure that impacts of new and/or enhancements to infrastructure platforms are clearly understood, incorporating items such as Voice of the Customer (VOC), Payments industry alignment/ alignment/awareness, and/or go-to market implications.
  • Ensures Infrastructure needs are identified and prioritized with the Operations Process Review.
  • Assesses and implements a rotational model within the Infrastructure Services Digital, Authorization, Partners, and Support teams.

Minimum Qualifications
At a minimum, here's what we need from you:

  • Bachelor's Degree in Business Administration and Management, Finance, International Business, Information Technology, Communications, Marketing, or related field
  • 6+ years of experience in Payments, Technology, Operations, Customer Service, Marketing, Finance, Communications, or related
  • In lieu of a degree, 8+ years of experience in Payments, Technology, Operations, Customer Service, Marketing, Finance, Communications, or related

Preferred Qualifications
If we had our say, we'd also look for:

  • 8+ years of experience in Payments, Technology, Operations, Customer Service, Marketing, Finance, Communications, or related
  • Ability to create new policies, procedures with controls
  • Ability to execute self-testing of existing controls
  • Experience working with Auditors and Regulators

#LI-BP1
Application Deadline:
The application window for this position is anticipated to close on Jul We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation:
The base pay for this position generally ranges between $88,500.00 to $149, Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:

  • Paid Parental Leave
  • Paid Time Off
  • 401(k) Plan
  • Medical, Dental, Vision, & Health Savings Account
  • STD, Life, LTD and AD&D
  • Recognition Program
  • Education Assistance
  • Commuter Benefits
  • Family Support Programs
  • Employee Stock Purchase Plan

Learn more at .
What are you waiting for? Apply today
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.

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