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Manager, Payment Operations
2 months ago
Manager, Payment Operations Responsibilities:
- Drive team-wide results against measurable business outcomes enabling product adoption while maximizing the customer experience
- Empower the team to execute on ambitious roadmaps aimed at improving payments customer support at Meta and enable our outsourced operations to run effectively
- Lead relationships with Vendor Operations supporting internal issue resolution and driving delivery accountability of the vendor teams
- Collaborate with our product, engineering, partnerships, and sales teams to ensure we are meeting our customer support goals
- Work with Payments Leadership team to determine team's project roadmap and priorities while holding accountable to milestones and delivery deadlines
- Build and retain a high performing team of Program Managers & Product Specialists through career planning, mentorship, and performance management
- Strategic thinker with analytical mindset and problem-solving experience, demonstrate to navigate ambiguity
- Bachelor's degree with 12+ years of relevant experience (in Customer Experience, Strategy & Operations or Product Development)
- 5+ years experience leading teams from strategy through operational execution
- Proven track record of building relationships with large cross-functional teams with ease and delivering impact consistently
- Demonstrated experience defining and tracking metrics and implementing programs to improve operational performance
- Proven communication and presentation skills with the experience to influence partners and leaders towards achieving shared goals
- Customer Experience Analytics expertise with certifications in Design Thinking, Data Science, Research, Analytics or Customer Experience Certification
- Lean/Six Sigma Certification
- MBA or Master's degree in business, operations, strategy or analytics
- Demonstrated leadership experience in program management and continuous process-improvement in a technology company
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-