Payment Operations Manager

6 days ago


Austin, Texas, United States Roku Full time
About the Role

We are seeking a seasoned Payment Operations Manager to join our dynamic Payments team at Roku. This individual will be tasked with investigating and developing solutions to track, monitor, and enhance our payment ecosystems. They will diagnose and proactively address emerging patterns, executing a strategy aimed at delivering an improved consumer and partner experience.

Key Responsibilities:
  • Oversee end-to-end payment processes and requirements, while contributing insights to develop world-class billing products and processes
  • Lead the identification of issues and incidents, conduct business impact analysis, and engage with the wider team for resolution
  • Identify opportunities for improvement within our payment services, effectively communicating with product management and engineering teams
  • Collaborate with internal teams to identify and implement strategies to accommodate evolving consumer payment preferences
  • Focus on optimizing processing costs to deliver a positive impact on payment processing expenses
  • Engage with internal and external partners to identify optimization opportunities and contribute to building a world-class subscription payment processing and billing platform
  • Collaborate closely with the Payment Protection team to monitor fraud/risk patterns and minimize chargeback losses
Requirements:
  • 5 years of experience as an Analyst, Consultant, or in a related occupation
  • Quantitative analysis, including interpreting large, structured data and formulating recommendations
  • Performing data analysis, developing strategies, driving implementation, and delivering post-launch performance results
  • Strong proficiency in SQL, Hive QL, and Hadoop for data extraction and query optimization
  • Hands-on experience in visualization using Tableau or similar statistical/reporting packages
  • Proficiency in Python and Shell as scripting languages
  • Advanced skills in MS Excel and MS PowerPoint
  • Experience in the payments/e-commerce domain
  • Working with transactional systems, processes, A/B tests, or analytics in a technology company
  • Real-world experience in Risk Management and Risk Analytics
  • Exposure to Incident/Escalations processes
  • In-depth knowledge of the Payment Product domain and Payment Service technical implementation stacks
  • Working collaboratively with multiple teams internally and externally
  • Bachelor's degree or foreign equivalent in Electronics Engineering, Mathematics, Statistics, Economics, Operations Research, Computer Science, or a related field
About Roku

Roku is a leading TV streaming platform in the US, and we're committed to powering every television in the world. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

Our Core Payments team has been instrumental in Roku's exponential growth in online subscriptions, achieved through an in-streaming, on-TV purchase experience. We support various teams across Roku, spanning multiple consumer interfaces, including TV, web, mobile, and advertising.

We're looking for a talented individual who can help us drive innovation and excellence in our payment operations. If you're passionate about payments, data analysis, and process improvement, we'd love to hear from you.



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