Patient Care Specialist

6 days ago

Decatur, Illinois, United States WellNow Urgent Care Full time
About the Role

We are seeking a highly skilled and compassionate Patient Care Specialist to join our team at WellNow Urgent Care. As a Patient Care Specialist, you will play a vital role in providing exceptional patient care and support to our patients and families.

Key Responsibilities
  • Take patient history and obtain vital signs
  • Perform basic testing or screenings, such as vision, audio, urine drug screens, breath alcohol, EKGs, and pulmonary function testing
  • Perform necessary phlebotomy for collection of laboratory samples
  • Accurately complete corresponding paperwork/computer work for lab tests ordered on blood, urine, tissue, and culture samples
  • Perform point-of-care testing, such as strep, mono, glucose, influenza, Urine pregnancy, Urinalysis, and blood glucose levels
  • Ensure sterile technique, instrument cleaning, and sterilization, proper use of the autoclave
  • Schedule and coordinate necessary records for ancillary care for patients
  • Assist providers with exams and testing, such as pelvic exams, eye irrigations, ear irrigations, I & D's, and splinting/ortho-glass preparation
  • Maintain confidentiality with all patient information (HIPAA)
  • Ensure equipment is in working order
  • Logs laboratory procedures when completed, and processes related paperwork using computer equipment as directed
  • Maintain examination rooms and stocks necessary medical supplies
  • Perform duties to ensure good patient flow
  • Registration duties: explain to patients what insurances are accepted and those that are out of network, as well as knowledgeable of all pricing - Properly collect and record payments, and complete registration screen promptly
  • Accompanies the provider to the bedside
  • Accurately and thoroughly document the patient medical history, physical exam, and procedures
  • Completes transcription as requested
  • Performs tasks to improve provider efficiency during a shift
  • Greets and registers patients
  • Answers and appropriately triages phone calls
  • Takes payments for visits
  • Printing, scanning, and faxing reports
  • Other front desk and cleaning responsibilities as assigned
Requirements
  • High School Degree or equivalent
  • Ability to identify equipment problems and correct or notify the team leader
  • Ability to apply written instructions and standardized work practices
  • Ability to establish and maintain effective relationships with staff, patients, and families
  • Able to withstand physical & mental demands: standing, walking, stooping, and bending. Requires the ability to move equipment and transfer patients.
  • Computer knowledge and skills, must be able to register patients on the computer promptly
  • Up-to-date on injections, and provide documentation, as per OSHA guidelines
  • Ability to complete and maintain CPR certification
  • Excellent listening and note-taking skills
  • Ability to apply written instructions and standardize work practices
  • Basic computer skills, including the use of Electronic Medical Records (EMR)
  • Demonstrated ability to type at least 45 words per minute
  • Strong communication skills, including grammatical, spelling, and verbal
  • Detail-oriented with a proven ability to work effectively under conditions requiring accuracy
  • Capable of working well on a team
  • Friendly and customer service-oriented
  • Ability to manage high call volume
  • Ability to sit, stand, walk, use hands to finger, grasp, handle or feel, reach, stoop, kneel, crouch, or bend, climb, talk, hear, and perform repetitive motions of hands and/or wrists.
  • Requires some physical work; lifting, pushing, or pulling required of objects up to 50 pounds.
  • Close mental and visual attention is required for planning or directing fairly complex work methods or operations that obtain the size, shape, or physical qualities of the product.
What We Offer
  • Competitive salary
  • Parental leave
  • Continuing education opportunities
  • Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage
  • 401(k) plan with a company match for your future financial security
  • Free urgent care visits for you and your immediate family members
  • Scrubs provided to ensure a professional and comfortable work environment
  • Opportunities for promotional growth as we continue to expand our presence
  • Monthly bonus based on your performance and productivity
About WellNow Urgent Care

WellNow Urgent Care strives to be a leader in urgent care medicine, offering our patients quick, convenient, and quality care for non-life-threatening injuries and illnesses. Our commitment to offering more communities with remarkable service has contributed to us being one of the top 10 urgent care providers in the U.S.

Founded in 2011, WellNow has grown to 200+ facilities conveniently located across Illinois, Indiana, Michigan, New York, and Pennsylvania.

If you're looking to make your next career move to an organization that offers multiple career paths and is supportive of its colleagues' personal and professional goals, then apply to one of our available opportunities today.

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