![SAP](https://contents.bebee.com/companies/us/sap/avatar-NSDWg.png)
Enterprise Customer Success Manager
4 weeks ago
We help the world run better
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now
The Enterprise Customer Success Manager is the customer's advisor on SAP business capabilities and benefits, driving the end-to-end (E2E) customer journey, from discovery to realization, with focus on adoption and consumption. The ECSM will help define and drive customer transformation, value realization and successful business outcomes. They will orchestrate the Virtual Account Team (VAT) members and the partner ecosystem to deliver the intelligent enterprise.
Key Responsibilities & Tasks
Customer Transformation
- Partner with the VAT to establish the customer transformation
- Coordinate the SAP value proposition across the account team, including mapping business cases to solution capabilities, prioritizing customer requirements, creating implementation strategies with partners.
- Orchestrate business outcome-based roadmaps with both short and long-term focus
Solution Adoption and Consumption
- Facilitate creation of a success plan and an adoption plan.
- Facilitate delivery of 1st value and mitigate adoption risk.
- Drive full value of customer goals and provide recommendations for value case updates and continued adoption and consumption based on usage metrics.
- Function as the ERP focal point during customer transformation
Innovation and Growth
- Build on customer momentum to ensure ongoing renewals and growth (upsell/cross-sell).
- Drive renewal by demonstrating achieved value and providing insights on solution optimization.
- Extend and accelerate customer transformation. Develop use cases to support expansion of and new value in customer priorities.
- Innovate with customer to fuel new growth.
- Drive customer references.
Experience & Educational Requirements
- Demonstrated experience supporting SCP accounts
- The ideal candidate would have experience as an ECSP, CSD, or BA
- Candidates must be located in the region corresponding to the SCP account they will support
- Experience advising complex, global transformations and driving customer outcomes, renewals, expansions and upsells.
- Knowledge of SAP's offerings.
- Experience with business/financial case analysis and creation.
- Experience with business and IT alignment in large businesses, large business (account) management, account engagement design and facilitation.
- Experience in a complex, matrixed environment.
- Record of building strong customer relationships.
- Education Bachelor's degree (or equivalent) required, MBA or equivalent degree from accredited university preferred.
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy.
EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.
-
Enterprise Client Success Manager
1 week ago
Tempe, Arizona, United States StartupAZ Foundation Full timeAbout the RoleWe are seeking a dynamic and motivated Customer Success Account Manager with a strong background in project management, specifically tailored for enterprise healthcare accounts. The selected candidate will be responsible for overseeing the onboarding and implementation phases, while also playing a key role in fostering relationships and...
-
Senior Customer Success Strategist
1 week ago
Tempe, Arizona, United States SAP, SE Full timeRole OverviewThe Enterprise Customer Success Manager plays a pivotal role in driving customer transformation initiatives. This position requires a strategic partnership with the Value Added Team (VAT) to facilitate the overall customer transformation journey.Key ResponsibilitiesCollaborate with the VAT to define and implement customer transformation...
-
Customer Success Manager
1 month ago
Tempe, Arizona, United States Crexendo Business Solutions Full timeCrexendo Inc., powered by NetSapiens is a customer centric organization. Crexendo is seeking a dynamic customer success professional to provide customer obsessed service. The position will work within a collaborative team environment. This role's primary job function is to develop and maintain long-term business relationships by serving as an internal...
-
Specialist Customer Success Partner
2 months ago
Tempe, Arizona, United States SAP Full timeWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Tempe, Arizona, United States Amazon Full timePosition Overview: The Strategic Account Services (SAS) division is in search of a Senior Manager of Customer Success to lead the evolution of our program. This role is pivotal in driving business expansion for key Sellers on the Amazon platform, ensuring their satisfaction through exceptional service, strategic insights, and high operational standards. Key...
-
Tempe, Arizona, United States Amazon Full timeJob Description**About the Role**Amazon Shipping is a dynamic and rapidly growing organization, expanding its reach and simplifying the support experience for its business partners. We're passionate about delivering exceptional service, ensuring every interaction is a success. To drive this growth, we're seeking a Customer Success Manager to join our...
-
Client Success Manager
1 week ago
Tempe, Arizona, United States Speks Full timeClient Success Manager Position at SpeksAre you skilled at fostering relationships and possess outstanding communication abilities? Do you excel in a dynamic, outcome-focused setting? If so, we have a remarkable opportunity for you.Position Overview:As a Client Success Manager at Speks, your primary responsibility will be to oversee current client accounts,...
-
Tempe, Arizona, United States Amazon Full timeThe Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and...
-
Sales and Customer Support Specialist
1 week ago
Tempe, Arizona, United States Matlick Enterprises Inc Full timePosition OverviewCompany: Matlick Enterprises IncAs a prominent player in the fire suppression and detection sector, Matlick Enterprises Inc is on the lookout for a skilled Sales and Customer Support Specialist to become an integral part of our committed team. This role serves as the initial point of interaction between Matlick and our extensive clientele of...
-
Customer Service Team Leader
1 week ago
Tempe, Arizona, United States Arizona State University Full timeJob OverviewThis position is exclusively available to current employees of the Arizona Board of Regents.The Enterprise Technology (ET) Experience Center is in search of a Customer Service Supervisor. This role entails overseeing a team comprised of both Staff and Student Workers, providing individualized coaching, and assisting in the management of daily...
-
Strategic Leader for Enterprise Technology
21 hours ago
Tempe, Arizona, United States Arizona State University Full timeAbout the RoleWe are seeking a highly skilled and experienced Executive Director of Technology Shared Services to join our team at Arizona State University. As a key member of our Enterprise Technology organization, you will be responsible for leading the development and execution of a strategic plan for Technology Shared Services, aligning with ASU's...
-
Customer Service Team Leader
1 week ago
Tempe, Arizona, United States Arizona State University Full timePosition OverviewThis opportunity is exclusively available to current employees of the Arizona Board of Regents.The Enterprise Technology (ET) Experience Center is in search of a Customer Service Supervisor. This role entails managing a team of staff and student workers, providing individualized coaching, and assisting in the oversight of daily operations,...
-
Manager, Customer Experience Center
3 weeks ago
Tempe, Arizona, United States CarMax Full time7971 - Phoenix CEC W. 14th Street, Tempe, Arizona, 85281CarMax, the way your career should be General Summary:At CarMax, we attribute our success to putting people first and doing what's right. Your leadership will drive your team to deliver an iconic customer experience through executing our Professional Selling Principals and working together with peers,...
-
Telecommunications Customer Care Specialist
1 week ago
Tempe, Arizona, United States CREXENDO, INC Full timeBecome a Part of Our Customer Support TeamAbout Crexendo Inc:At Crexendo Inc., we pride ourselves on delivering exceptional cloud-based solutions tailored for businesses across various sectors. Our skilled team merges technical knowledge with creative problem-solving to provide unmatched services that boost operational efficiency. We are at the forefront of...
-
Customer Service and Quality Control Manager
20 hours ago
Tempe, Arizona, United States Manuel's Mexican Foods Full timeJob OverviewManuel's Mexican Foods is seeking a highly skilled and experienced professional to fill the role of Restaurant Operations Manager. As a key member of our management team, you will be responsible for overseeing the entire front and back of house operations to ensure exceptional customer service and quality food products.Key ResponsibilitiesStaff...
-
Restaurant Shift Manager
8 hours ago
Tempe, Arizona, United States Noodles & Company Full timeAbout Noodles & CompanyNoodles & Company is a fast-casual restaurant chain that prides itself on serving high-quality, made-to-order meals using fresh ingredients. We're committed to providing an exceptional dining experience for our guests and creating a positive work environment for our team members.Job SummaryWe're seeking a skilled Restaurant Shift...
-
Enterprise Sales Representative
15 hours ago
Tempe, Arizona, United States Securitas Electronic Security Full timeAbout the RoleSecuritas Electronic Security, a leading provider of integrated security solutions, is seeking an experienced Account Executive to join our team. As a key member of our sales team, you will be responsible for generating new business opportunities and building strong relationships with national and large regional accounts.Key...
-
Customer Experience Specialist
10 hours ago
Tempe, Arizona, United States Dennys | AZ – Stine Enterprises Full timeJob Summary:We are seeking a highly motivated and customer-focused Server to join our team at Denny's | AZ – Stine Enterprises. As a Server, you will be responsible for delivering exceptional service to our guests, ensuring a memorable dining experience that exceeds their expectations.Key Responsibilities:Greet and seat guests in a timely and courteous...
-
Lead Customer Support Specialist
1 week ago
Tempe, Arizona, United States Emcor Inc Full timeAbout Us: EMCOR Facilities Services (EFS), a key division of EMCOR, manages over 1 billion square feet of commercial properties throughout the United States. EFS delivers a comprehensive suite of services that support essential sectors including financial services, manufacturing, pharmaceuticals, transportation, and education. Position Title: Lead Customer...
-
Customer Service Representative
14 hours ago
Tempe, Arizona, United States Seasoned Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Restaurant Associate. As a key member of our team, you will be responsible for providing exceptional customer service, operating a point-of-sale system, and maintaining a clean and safe work environment.ResponsibilitiesProvide excellent customer service by...