Senior Product Manager Hotel Websites

Job Number
Job Category Information Technology
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? Y
Relocation? N
Position Type Management

JOB SUMMARY

If you're looking to build leading technology that enables the future of global travel while transforming your career - step out of the status quo and join Global Technology at Marriott International.

The Marriott Hotel Website Product team leads design, development, and innovation across the portfolio of 8,000 venue-based digital experiences, in over 150 countries and across 30 highly recognized brands.

Reporting to the Product Director of Hotel Websites, we are seeking a Senior Product Manager for Hotel Websites will play a key role in maturing Marriott's Hotel Website digital experience in support of advancing the Company's goal of becoming the world's favorite travel company.

As a member of the team, you will help us to achieve our goal of delivering the right content to the right person at the right time throughout the travel journey.

A key responsibility of this role is to develop a deep understanding of the life cycle of guests and to help create and execute a strategy to drive growth in direct revenue, member acquisition/retention, and other strategic KPIs.

In support of Marriott's digital strategy, this role will collaborate and partner with Enterprise SEO, Digital Operations, UX, Engineering, Continent Partners, and Field Marketing to define and own the Hotel Website product roadmap for technical optimization, globalization, and product performance.

This role will develop and execute a data and user-driven strategy for providing our customers the ideal discovery, search, and reservation experience with an optimized balance between content, branding, and personalization features.

The Senior Product Manager will co-manage a cross-functional agile product team to activate against each aspect of that roadmap and strategy.

An ideal candidate will be a true data-driven digital manager who relentlessly pushes to understand customer needs, balance user value with business value, through improving operational scale, and continually partner and prioritize in a complex and fast- paced environment.

They will be able to navigate both strategic and tactical business, design and engineering challenges seamlessly.

The Senior Product Manager will bring a proven track record in managing digital development teams, by demonstrating successful delivery in an enterprise setting.

Additionally, an ideal candidate will understand direct-to-consumer digital products, content management systems, technical and functional search engine optimization, personalization, a global growth mindset, a collaborative team spirit, and a passion for delivering amazing digital experiences that consumers love.

CANDIDATE PROFILE

Required Education and Experience

• 4-year degree in Marketing, eCommerce, Hospitality & Business Management, related field, or equivalent experience.
• 6 years' experience in product management, product marketing, or related function
• Previous experience with managing product implementations for complex and/or large organizations.
• Demonstrated success managing large-scale transactional digital products required, with ability to collaborate with cross functional teams.
• Demonstrated experience and comfort with digital measurement, tracking methods, and analysis.
• Proven ability to collaborate with cross-functional teams in support of specific business priorities.
• Ability to solve problems quickly, think creatively, and satisfy Internet speed-to-market requirements.
• Ability to execute budget-sensitive product and product marketing plans with tight timelines.
• Demonstrated strong presentation, negotiation, and persuasion skills.
• Adaptable and energized by change; willingness to test new approaches and drive change.
• Thrives in a fast-paced, entrepreneurial environment.
• Demonstrated knowledge of merchandising best practices and retail design.

Preferred

• Digital product experience driving successful business outcomes for commerce or content products in any industry, with preference for travel and hospitality;
• Experience with Adobe product set, with a focus on Adobe Experience Manager, Adobe Analytics and Adobe Target preferred;
• Demonstrable experience working in an Agile/Scrum software development environment;
• Proficient in using essential software tools, including Jira for project management, Confluence for documentation, and Figma for design collaboration;
• Ability to produce artifacts such as product requirements documents, epics, and user stories that are actionable and clear for cross-functional team members;
• Experience distilling a high-level product roadmap into an actionable delivery schedule that drives incremental value in pursuit of a broader goal;
• Experience creating features or products that address the diverse needs of global customers;
• General understanding of technical concepts, including, but not limited to how APIs and data tables might be leveraged to build new features or products;
• High level of proficiency with A/B testing concepts and best practices, including hands-on experience with setting up and executing web experiments.

Core Work Activities:

• Manage the entire Hotel Website product lifecycle from strategic planning to tactical activities to ongoing optimization to drive defined KPIs and overall performance. Report goals and performance to product leadership.
• Facilitate continuous improvements and enhancements to the Hotel Website product and manage intake request and issue reporting workflow, processes, and introduce improvements;
• Actively listen for functional and design requirements during project discussions, ensuring accurate documentation and refinement with stakeholders;
• Produce artifacts such as epics and user stories that support execution of product roadmap;
• Partner with cross functional teams to define and manage ongoing delivery schedules in Agile working environment inclusive of the creation of requirements and user stories for new product features, plus the delivery across the teams;
• Create concise, compelling business cases that lead to buy-in from managers and senior leaders;
• Create and manage comprehensive project plans which include resource plans, timelines, dependencies, scope, estimates, budgets, issues, risks and risk mitigation plans, business process changes and other operational needs to launch and maintain a product in market.
• Define A/B and/or multi-variate tests to validate new ideas and features;
• Develop communications for internal executives, the field, customer care, and guests for product rollouts.

Managing Work & Projects

• Take ownership to define new product features or optimizations of existing products, and incorporate them into the roadmap;
• Maintain a well-groomed product backlog of features to include refined user stories with solid technical solutions that are ready for development;
• Support the refinement of product requirements and development of the product roadmap;
• Clearly present the internal customer's scope to impacted product and technical teams through high-level presentations and use cases
• Track the backlog and update the project roadmap in coordination with the Director, reflecting changes in business priorities within the team's capacity.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
• Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

• Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
• Strategy Execution - Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company's service standards.
• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

o Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

o Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.

o Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
o Reading Comprehension - Understands written sentences and paragraphs in work related documents.
o Writing - Communicates effectively in writing as appropriate for the needs of the audience.

California Applicants Only: The salary range for this position is $96,038 to $209,169 annually.

Colorado Applicants Only: The salary range for this position is $96,038 to $190,154 annually.

Hawaii Applicants Only:
The salary range for this position is $116,205 to $209,169 annually.

New York Applicants Only: The salary range for this position is $96,038 to $209,169 annually.

Washington, D

C Applicants Only:
The salary range for this position is $105,641 to $190,154 annually.

Washington Applicants Only: The salary range for this position is $96,038 to $209,169 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus. Employees will accrue PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.

All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.

Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.

Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 28 days after the date of this posting, July 17, 2024.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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