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Business Process

2 months ago

Minneapolis, Minnesota, United States City of Minneapolis Full time

Position Description

The Department of Performance Management and Innovation helps the City innovate and transform residents' lives. Working with residents, City departments, elected officials, stakeholders, organizations and community partners, we push for bold new ideas, collaborate to develop solutions that support community-centered service delivery and demonstrate measurable results. An internal consultancy within the enterprise, our collaborative approach advances innovation and moves the dial on equity by:

  • Carefully exploring the issue and its unique challenges
  • Understanding what has worked before and what others are doing successfully
  • Leveraging techniques that generate new, relevant ideas
  • Providing structured project management to drive outcomes
  • Maintaining a data-driven culture that demonstrate results
The Business Process and Data Analyst will work in partnership with existing City staff and other stakeholders to identify areas where our public services are contributing to inequities. Perform research, data analysis, forecasting, data modeling, and generate dynamic content using enterprise, department, and third-party data sources. Provide assistance in the management, analysis, and visualization of department data. Develop data-driven processes to assess problems, generate responsive and innovative solutions, and deliver equitable and measurable results.

Work Location: This position may be eligible for flexible work arrangements, including hybrid work with some days working remotely and some days working in the office.

The City of Minneapolis does not sponsor applicants for work visas.
Job Duties and Responsibilities
  • Analyze performance data and interpret data trends using a variety of techniques and tools.
  • Coordinate research efforts, including best practice studies, literature searches and survey work to provide continued optimization of efficiency and effectiveness in operations and programs.
  • Develop, implement and sustain enterprise and department specific strategies related to the collection, reporting and stewardship of performance data.
  • Assist in the development and management of the team process for identifying and addressing continuous improvement opportunities for City services.
  • Assist in the coordination, creation and improvement of innovation generating techniques for City staff including the design and delivery of training curriculum.
  • Work with City staff to provide candid assessments of program performance and strategies for improving City services
  • Managing and maintaining strong relationships with numerous city government officials and other stakeholders
  • Assist in the development and maintenance of the city website to report performance information to the public, Mayor, City Council and employees.
Working Conditions: Normal Office Setting
Required Qualifications

Minimum Qualifications: Bachelor's degree in public administration, Business Administration, Economics or a related field or equivalent

Minimum Experience: Two (2) years of experience performing duties related to those listed above.

Equivalency: An equivalent combination of education and experience closely related to the duties of the position may be considered.

Selection Process: The selection process will consist of one or more of the following steps: a rating of relevant education and experience and/or an oral examination (100%). It is important that your application show all the relevant education and experience you possess. This information will be used to determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions. Only those candidates who attain a passing score (70%) on each step in the selection process will be placed on the eligible list. The City of Minneapolis Human Resources Department reserves the right to limit the number in any phase of the selection process.

Interview Selection: The hiring authority reserves the right to determine the maximum number of candidates to interview from the established eligible list. If the hiring authority decides to interview other than by exam score order, they may select additional people to interview based on a candidate's education or experience related to the field, work history, or skills uniquely related to the operational needs of the position.

Background Check: The City has determined that a criminal background check and/or qualifications check may be necessary for certain positions with this job title. Applicants may be required to sign an informed consent form allowing the City to obtain their criminal history and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position.

Union Representation: This position is represented by a collective bargaining agreement between the City of Minneapolis and the Minneapolis Public Employees Association (MPEA). For more information on the terms and conditions of this agreement please visit:

Eligible List: The names of applicants who meet minimum qualifications and who pass the screening process shall be placed on the eligible list for employment consideration. This list will be certified to the hiring managers who may use the list to fill a vacancy of the same job title. This eligible list will expire two months after it has been established.


Knowledge, Skills and Abilities
  • Ability to coordinate multiple projects at the same time and organize work to meet deadlines and conflicting priorities.
  • Ability to understand policy and management implications of program issues and make recommendations.
  • Ability to analyze, interpret and report results of analysis.
  • Preferred experience with GIS and mapping analysis
  • Ability to present clear and concise reports, both orally and in writing.
  • Ability to establish and maintain effective working relationships in the City structure at all levels.
  • Knowledge of performance measures.
  • Preferred knowledge of business process analysis techniques - e.g., Lean
  • Knowledge of program planning, including evaluation, communication methods and techniques.
  • Strong knowledge and use of Microsoft Office products (Word, Excel, PowerPoint).
  • Strong presentation and facilitation skills.
  • Preferred knowledge of City structure, policies and regulations governing the operations of City departments.
  • Understanding of income, racial and place-based inequities and related current dialogue.

As the largest and most vibrant city in the state, Minneapolis depends on purposeful, dedicated and innovative employees. Minneapolis has a large variety of careers for people of all experiences and backgrounds who come together for a singular purpose-serving the residents, businesses and visitors of Minneapolis.

The City of Minneapolis is proud to be an Equal Employment Opportunity and Affirmative Action employer.