Associate Solution Consultant, SC Academy

2 months ago

San Diego, California, United States ServiceNow Full time
Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For and World's Most Admired Companies 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

*The start date for this role will be in October 2024

At ServiceNow, we are equal parts dreamers and doers, leaders and partners. We believe in the power of the individual to achieve amazing things, and we work as a team to get it done—whatever it is. Above all, we're driven by a desire to build products—and a company—that will change the way people work.

The Solution Consultant Academy offers talented individuals a direct path into what may be the most exciting, challenging, and rewarding position in technology sales. It is designed to attract, develop, and retain high-potential individuals with the purpose of creating a pipeline for Solution Consulting leaders across ServiceNow.

Our Objective

The 6-month SC Academy program will prepare you for a successful career in Solution Consulting. This opportunity will collaborate with Solution Consulting leaders at ServiceNow, experience intensive on the job training and broad-based exposure to all aspects of company operations. The cohorts will receive accelerated professional development, world-class mentoring, and unique networking opportunity across the organization. A great SC will be seen by customers as a trusted advisor and seen by sales as the quarterback of the deal.

What you get to do in this role

  • Learn ServiceNow workflow training, sales and product demonstration instruction, and education in information technology
  • Partner with ServiceNow community and the SC Sales team to understand our technology solutions and transition support into sales.
  • Deliver and demonstrate technology solutions to address challenges
  • Answer product features and technical questions from customers, channel partners and ServiceNow colleagues
  • Utilize tools and education through mentorship and hands on training to be successful in pre-sales and share best practices

To fully understand the scope of ServiceNow business, you will rotate through training that will include:

  • ServiceNow Foundations, Solutions and Application Enablement
  • Demo training
  • Value Selling
  • ITIL training
  • RFP Proposal & Knowledge Management
  • Demo Data, Scripts & Builds
  • SC Enablement & Content Management
  • Technical Writing
  • Business Value Consulting
  • Program Management
Qualifications

In order to be successful in this role, we need someone who has:

  • 1-3 years of experience with prior internships, professional experience or consulting backgrounds
  • Ability to learn new technology and workflows
  • Demonstrated ability to influence and consult decisions and strategy
  • Strong interpersonal skills and customer centric attitude
  • Solid presentation capabilities and communication (verbal and written)

For positions in California (outside of the Bay Area), we offer a base pay of $71,635.20 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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