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IT Solutions Consultant

2 months ago

San Francisco, California, United States IPsoft Inc. Full time

IPsoft Inc. is looking for a skilled and proactive Technical Consultant to take on a pivotal role in tailoring our platform for client events.

This role will focus on assisting our newly appointed customer Implementation Managers by setting up complete and partial event configurations within the IPsoft Event Management SaaS platform. These configurations will adhere to established custom workflows and align with specific client timelines.

Position Overview

Key Responsibilities:

● Collaborates with internal stakeholders to define functional requirements and aligns them with application capabilities for optimal design

● Designs, configures, and implements features that meet client specifications and design criteria

● Maintains a high level of technical expertise on the IPsoft platform and stays informed about application updates and patches

● Documents processes and configurations clearly and effectively

● Embodies and promotes an understanding of IPsoft's mission through actions that reflect the organization's values

● Conducts oneself in a manner that meets professional service expectations

● Provides feedback to Product Management for potential product improvements

Required Skills and Qualifications:

Essential Skills and Competencies:

● Thrives in a dynamic, start-up atmosphere

● Highly organized with the ability to self-manage, juggle multiple tasks, prioritize projects, and meet deadlines

● Basic understanding of API integrations and web services

● Familiarity with tools such as Dreamweaver, InDesign, Photoshop, Fireworks, or Paint Shop Pro

● Experience in configuring SaaS solutions

● Eager to learn about new technologies

● Innovative and capable of devising optimal configuration solutions for various requirements

● Committed to ensuring the success of IPsoft and its clients

● Strong customer service skills and a positive demeanor

● Excellent verbal and written communication abilities

Educational Background:

● Bachelor’s Degree in Computer Science, Information Systems, IT, or a related technology field

● 1-2 years of experience in SaaS application configuration within CRM, Marketing Automation, or event management contexts