Technical Support Associate

2 days ago


Salt Lake, Utah, United States Global Payments Full time
Job Title: Technical Support Associate I or II

Company: Global Payments

Location: South Jordan, UT

About the Role:

We are seeking an experienced Technical Support Associate to join our growing Corporate IT Team. As a Technical Support Associate, you will be responsible for providing technical assistance and support to internal customers, troubleshooting hardware and software problems, and communicating corporate policy.

Responsibilities:
  • Provision system access and computer hardware for new team members.
  • Build, upgrade, and deploy computer systems as needed.
  • Install software and drivers on existing systems.
  • Support PC refresh initiatives and age-based replacement programs.
  • Assist in maintaining hardware and software inventory.
  • Provide support and technical assistance for Crestron audio/video equipment in conference rooms.
  • Provide technical assistance and support for all end-user facing IT products and services, with a strong focus on customer service.
  • Respond to and properly manage tickets submitted to the Helpdesk ticketing system; provide resolution either in person, on Microsoft Teams, or over the phone, within specific timeframes according to Service Level Agreements (SLAs).
  • Document corrective actions and steps taken in the trouble ticket and communicate with internal customers as needed.
  • Provide support for MacBooks.
  • Share knowledge with other CorpIT team members by documenting knowledgebase articles as needed.
  • After-hours/on-call support rotation including weekends and holidays.
  • Supports other Helpdesk related projects and initiatives as directed by manager.
Requirements:
  • 1-3 years of proven experience as a help desk technician or other technical support role in a Windows/Mac environment.
  • Experience in supporting Mac OS is a must.
  • Experience in supporting and using Windows 10/11 and Microsoft 365 Office Suite.
  • Experience with PC deployment and management technologies.
  • Strong understanding of desktop administration, security, antivirus, hard drive encryption, and Intune.
  • Knowledge of client PC connectivity - Ethernet, Wireless, TCP/IP, DNS, and VPN.
  • Possess and practice strong oral and written communication skills.
  • Customer-oriented, positive, and cool-tempered personality is required.
  • Commitment to ongoing learning and understanding industry technology and trends.
  • Associates Degree in Information Technology or relevant field preferred. Industry certifications in lieu of a degree is acceptable (CompTIA A and Microsoft 365 Fundamentals, etc.).
What We Offer:
  • Flexible work environment.
  • Vibrant, collaborative, and diverse culture that is open-minded and embraces change.
  • Insightful and innovative industry experts who transform client businesses by delivering winning outcomes.
  • Trusted and experienced advocates with unwavering integrity.

About Global Payments: Global Payments is a leading provider of payment technology and software solutions. We are driven by our passion for success and are proud to deliver best-in-class payment technology and software solutions.

About AdvancedMD: AdvancedMD is a healthcare technology company that employs more than 600 people. The company offers cloud medical office software to ambulatory medical practices.

Equal Opportunity Employer: Global Payments is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other basis protected by law.



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