Customer Support Specialist
3 weeks ago
We're a healthcare technology company that connects patients, doctors, and developers to accelerate innovation. Our customers range from independent doctors' offices to public tech companies, and we help them modernize their businesses, innovate faster, and provide a modern healthcare experience.
We're pursuing a society-changing goal, and the market opportunity is open for the taking. As an early-stage employee, you'll have the chance to make a foundational impact on our company's continued growth.
Customer Success at NexHealthIn a world where patients expect to access healthcare anytime, anywhere, we're working towards a future where patients can seamlessly book appointments and connect with their healthcare stakeholders online. Our customer success team plays a critical role in earning our customers' trust by supporting them through this critical change.
Key Responsibilities:- Conduct technical troubleshooting with our customers.
- Interact with NexHealth users through live chat, email, phone, and video.
- Deliver an effortless customer experience by optimizing workflow.
- Identify customer needs and triage to the right team when a problem needs to be escalated.
- Be resourceful by leveraging internal tools and external SaaS products to solve issues efficiently.
- Optimize internal and external documentation when necessary.
- Partner closely with Sales, Customer Success, Product, and Engineering to share customer experience and contribute towards product improvement.
- Identify problems and manage projects to scale our operations.
- 2+ years of B2B SAAS experience in a customer-facing role (sales, support, CSM).
- Experience with technical troubleshooting or software development.
- High school diploma or equivalent.
- Experience explaining complex technical B2B SAAS products to non-tech savvy end users.
- Familiarity with Salesforce and a variety of customer engagement tools (Intercom, Zendesk, Salesforce Servicecloud, etc.).
- Experience working in a fast-paced, ambiguous environment.
We value direct and transparent communication, questioning assumptions, and playing to win as a team. We believe our customers are our bosses, and we prioritize their needs above all else.
Benefits- Competitive salary plus equity.
- Full Medical, Dental, and Vision.
- Unlimited PTO.
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