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Customer Support and Sales Representative
2 months ago
PrincePerelson & Associates is seeking a highly motivated and customer-focused individual to join our team as an Inbound Customer Support and Sales Representative. As a key member of our Application Support Team, you will play a critical role in assisting potential customers with their loan application process.
Responsibilities:- Manage incoming calls and provide exceptional customer service to assist customers in navigating the loan application process.
- Educate customers on the distinctive features and advantages of Enova's products and services.
- Initiate proactive outreach to customers as needed to encourage them to finalize their loan application.
- Uphold exceptional customer service standards through articulate and effective verbal and written communication.
- Keep customer accounts meticulously updated with accurate information.
- Experience in a call center setting is preferred.
- Proficient in phone communication and verbal skills, with a keen ability to actively listen.
- Familiarity with CRM systems and their practices.
- Customer-centric approach with adaptability to various personality types.
- Strong multitasking abilities, adept at setting priorities and managing time effectively.
- Health, dental, and vision insurance including mental health benefits.
- 401(k) matching plus a roth option.
- PTO & paid holidays off.
- Paid parental leave.
- Employee recognition and rewards program.
PrincePerelson & Associates is an Equal Opportunity Employer and we do not discriminate against applicants due to race, color, religion, sex, national origin, age, disability, genetics, veteran status, or on the basis of disability or any other federal, state or local protected class.
