BMV Deputy Director Of Registrations

1 month ago

Indianapolis, Indiana, United States State Of Indiana Full time
Work for Indiana


Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies.

At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance.

Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.


At the State of Indiana, we don't just talk about diversity and inclusion—we make it our goal to create a welcoming, accessible, and equitable workplace with a workforce that is representative of Indiana's population.

As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.


About the Bureau of Motor Vehicles (BMV):
The Indiana Bureau of Motor Vehicles has been named one of Indiana's 2023 Top Workplaces by its employees.


The BMV's mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency.

The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we:

  • Invest in our employees
  • Engage our customers
  • Provide sustainable systems
  • Embrace product innovation

Role Overview:


The Deputy Director of Registrations manages all aspects of the department's interactions with System Tracking and Record Support (STARS) in conjuction with BMV Information Technology Department (ITD).

The incumbent is responsible for ensuring agency approved and IT developed programming changes are tested and approved prior to implementation.

The Deputy Director of Registrations reports directly to the Executive Director of Titles and Registrations.

Salary Statement:
The salary for this position traditionally starts at $53,222.00.

A Day in the Life:

  • Identifies gaps between BMV registration processes and system defects;
  • Identifies improvements and/or issues with the Bureau's operating system regarding vehicle and watercraft registration transactions;
  • Works directly with ITD and other departments on system enhancements;
  • Serves as a subject matter expert regarding transactional processes in all operating systems.
  • In collaboration with registration compliance and operations director(s), will craft user stories and/or features regarding system improvement initiatives and manage them throughout the development process.
  • Participates and contributes in Titles and Registrations and/or other department meetings;
  • Serve as the departments liaison to IT to manage and communicate operating system changes;
  • Analyzes data for trends and opportunities for improvement;
  • Collaborates with other lines of business to ensure all points of view are considered before making decisions;
  • Responds to calls, emails, and constituent inquiries.
  • Represents the BMV in a positive and professional manner; and
  • Performs related tasks as required

What You'll Need for Success:

  • Broad knowledge and understanding of the mission, policies and multiple functions and responsibilities of the Bureau
  • Extensive knowledge of title and registration processing;
  • Working knowledge of agency organization and policies and procedures;
  • Ability to interpret complex guidelines;
  • Ability to effectively communicate orally and in writing;
  • Proficient computer skills, including working knowledge of Microsoft Word, Excel, email systems, and STARS;
  • Ability to work well under pressure and handle difficult situations
  • Demonstrates ability to deal effectively with conflict resolution
  • Ability to maintain effective working relationships with internal and external customers
  • Ability to manage multiple projects and delegate tasks effectively to staff
  • Ability to make decisions and meet tight deadlines
  • Demonstrates a high level of attention to detail

Supervisory Responsibilities/Direct Reports:
This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

  • Three (3) medical plan options (including RX coverage) as well as vision and dental plans
  • Wellness Rewards Program: Complete wellness activities to earn gift card rewards
  • Health savings account, which includes bi weekly state contribution
  • Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
  • Deferred compensation 457B account (similar to 401k plan) with employer match
  • Two (2) fully funded pension plan options
  • A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
-150 hours of paid new parent leave

  • Up to 15 hours of paid community service leave
  • Combined 180 hours of paid vacation, personal, and sick leave time off
-12 paid holidays, 14 on election years

  • Education Reimbursement Program
  • Group life insurance
  • Referral Bonus program
  • Employee assistance program that allows for covered behavioral health visits
  • Qualified employer for the Public Service Loan Forgiveness Program
  • Free Parking for most positions
  • Free LinkedIn Learning access

Equal Employment Opportunity:


The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance.

Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status.

We will comply with the spirit as well as the letter of all applicable state and federal laws.

If you are a qualified individual with a disability and require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at

The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants.

We encourage you if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.

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