Intermittent Customer Support Representative

2 months ago

Indianapolis, Indiana, United States state of indiana Full time

Join the State of Indiana

Embark on a rewarding career with the State of Indiana, one of the largest employers in the region, offering a wide array of opportunities across more than 60 agencies. Here, you will discover competitive pay, an extensive benefits package, and a strong commitment to maintaining a healthy work-life balance. Most importantly, you will have the opportunity to make a significant and positive impact on the lives of Hoosiers throughout Indiana.

At the State of Indiana, we actively promote diversity and inclusion, striving to create a welcoming, accessible, and equitable workplace that reflects the diverse population of Indiana. As a proud equal opportunity employer, we provide reasonable accommodations to assist individuals with disabilities in completing the application and interview processes, as well as performing essential job functions.

About the Bureau of Motor Vehicles (BMV):

The Indiana Bureau of Motor Vehicles has been recognized as one of Indiana's Top Workplaces in 2023 by its employees.

The mission of the BMV is to serve all Hoosiers by delivering top-notch driver and vehicle services promptly and accurately while ensuring security and transparency. The BMV team operates throughout Indiana and is dedicated to fostering an environment where we:

  • Invest in our workforce
  • Engage with our clientele
  • Provide sustainable systems
  • Embrace innovation in our services

Position Overview:

Customer Service Representatives serve as the primary point of contact for the Bureau of Motor Vehicles. In this capacity, you will deliver timely and precise customer service. This role requires the ability to thrive in a fast-paced and dynamic environment. By utilizing strong communication skills, computer proficiency, and on-the-job training, you will assist countless Hoosiers with their diverse BMV needs.

Location:

This position is based at a BMV branch in Indianapolis.

Compensation:

The starting salary for this role typically begins at $ per hour.

A Typical Day:

The key responsibilities of this position include:

  • Utilizing your expertise to facilitate customer transactions
  • Responding to customer inquiries and providing assistance
  • Assisting with the daily operations of the branch
  • Verifying transactions for accuracy, timeliness, and proper accounting
  • Collaborating with management to address escalated customer issues and system challenges
  • Processing applications as completed throughout the day

This job description is not intended to encompass all activities, duties, or responsibilities required of the employee. Additional responsibilities may be assigned at any time with or without notice.

Qualifications for Success:

To be considered for this position, you must meet the following criteria:

  • High school diploma or equivalent
  • Experience in customer service
  • Excellent communication skills
  • Strong critical thinking abilities and troubleshooting skills
  • Capability to process cash and card transactions
  • Willingness to travel up to 20% of the time for branch-related activities

Supervisory Responsibilities:

This role may involve supervisory duties based on agency requirements.

Benefits of Employment with the State of Indiana:

This seasonal position does not provide benefits and is limited to 180 working days within an eleven-month continuous period.

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer.

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