BMV Customer Service Associate
1 week ago
Join the State of Indiana
Embark on a rewarding career with the State of Indiana, one of the largest employers in the region, offering a wide array of opportunities across numerous agencies. Here, you will discover competitive pay, a comprehensive benefits package, and a dedication to maintaining a healthy work-life balance. Most importantly, you will have the opportunity to make a significant and positive impact on the lives of residents throughout Indiana.
At the State of Indiana, we prioritize diversity and inclusion, striving to cultivate a welcoming, accessible, and fair workplace that reflects the demographics of Indiana's population. As a proud equal opportunity employer, we are committed to providing reasonable accommodations to assist individuals with disabilities throughout the application and interview process, as well as in performing essential job functions.
About the Bureau of Motor Vehicles (BMV):
The Indiana Bureau of Motor Vehicles has been recognized as one of Indiana's Top Workplaces in 2023 by its employees.
The mission of the BMV is to serve all residents by delivering top-tier driver and vehicle services in a prompt and precise manner while ensuring security and transparency. The BMV team operates across the state of Indiana and is committed to fostering an environment where we:
Invest in our workforce
Engage with our clientele
Provide sustainable systems
Embrace innovation in our services
Role Overview:
Customer Service Representatives serve as the primary point of contact for the Bureau of Motor Vehicles. In this capacity, you will deliver timely and accurate customer assistance. The ideal candidate will thrive in a fast-paced and dynamic environment. Utilizing effective communication skills, computer proficiency, and on-the-job training, you will assist countless residents with their diverse BMV needs.
Key Responsibilities:
The essential functions of this role include:
Applying your job knowledge to facilitate customer transactions Addressing customer inquiries and providing guidance Assisting with the daily operations of the branch Verifying transactions for accuracy, timeliness, and proper accounting Collaborating with leadership to resolve escalated customer issues and system challenges Organizing applications as completed throughout the dayThis job description is not intended to be an exhaustive list of all activities, duties, or responsibilities required of the employee. Other tasks and responsibilities may be assigned at any time, with or without notice.
Qualifications for Success:
To be considered for this position, candidates must meet the following criteria:
High school diploma or equivalent. Experience in customer service Excellent communication skills Strong critical thinking abilities and troubleshooting skills Capability to process cash and card transactions Willingness to travel up to 20 percent of the time for branch locations, training, or community-related activitiesSupervisory Responsibilities:
This role may involve supervisory duties based on agency requirements.Employment Benefits:
This seasonal position does not include benefits and is limited to 180 working days within an eleven (11) month continuous period.
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer.
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