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Senior Account Manager

2 months ago

Madison, Wisconsin, United States WPS Health Solutions Full time

Who We Are

WPS Health Solutions is a leading not-for-profit health insurer and federal government contractor headquartered in Wisconsin. WPS offers health insurance plans for individuals, families, seniors, and group health plans for small to large businesses. We process claims and provide customer support for beneficiaries of the Medicare program and manage benefits for millions of active-duty and retired military personnel across the U.S. and abroad. WPS Health Solutions has been making health care easier for the people we serve for more than 75 years. Proud to be military and veteran ready.

Culture Drives Our Success

WPS' Culture is where the great work and innovations of our people are seen, fueled, and rewarded. We accomplish this by creating an inclusive and empowering employee experience. We recognize the benefits of Diversity, Equity, and Inclusion as an investment in our workforce-both current and future-to effectively seek, leverage, and include diverse perspectives that fuel agility and innovation on high-performing teams. This results in people bringing their authentic selves to work every day in an organization that successfully adapts to business changes and new opportunities.

We are proud of the recognition we have received from local and national organization regarding our culture and workplace: WPS Newsroom - Awards and Recognition

Role Snapshot

Our Senior Account Manager role directly manages WPS large group business consisting of all sizes of Administrative Service Only (ASO) clients, as well as supporting fully insured groups with more than 50 employees. Account managers are involved in insurance presale, implementation and providing personal service to retain membership while supporting growth.

  • Develop and build relationships with group leaders and representative agents to ensure business year to year, especially when contracts expire.
  • Manage/consult with WPS group accounts on plan benefits as a group.
  • Assist in the education of group members through virtual or in-person benefit meetings.
  • Consider employee claims of your assigned groups and make the best recommendations on courses of action and assist implementation of benefit program strategies.
  • Ensure the resolution of issues for clients.
  • Facilitate the setup of new and renewing groups, including the use of external on-site transition meetings.
  • Effectively communicate with group clients on policy and coverage related to questions and information.

How do I know this opportunity is right for me? If you:

  • Are customer centric with a knack for building strong, collaborative relationships.
  • Have a customer-focused/needs-based review process to best educate groups about insurance options.
  • Can be efficient in independently managing accounts for 30 + groups with over 5,400 members.
  • Enjoy presenting and selling company values and insurance options in ways that excite potential groups to engage in business.
  • Find traveling to various companies to engage in sales and retention presentations/discussions exciting.
  • Like the idea of working remotely with corporate offices visits occasionally.

What will I gain from this role?

  • Further developing people and presentation skills with consistent client interaction.
  • Learning how to gain and establish business groups to achieve additional compensation.
  • Getting to interact with a variety of business leaders and employees in your role of retaining their business and assisting with their insurance needs.
  • Experience working in an environment that serves our Nation's military, veterans, Guard and Reserves and Medicare beneficiaries.
  • Working in a continuous performance feedback environment.

Minimum Qualifications

  • Bachelor's degree in Business, Communications, Marketing, or related field OR equivalent post high school education and/or work-related experience
  • 5 or more years in Health and Life Insurance Administration, with at least one 1 year of progressive responsibility as an Account Manager.
  • Wisconsin sales license for Life and Accident & Health Exam. Obtaining after hire date is acceptable.

Preferred Qualifications

  • Strong public speaking and presentation skills which include comfort in the presence of large audiences.
  • Previous account manager experience in health insurance
  • Intermediate experience using MS PowerPoint, MS Word, MS Excel, and a CRM (i.e. MS Dynamics, Salesforce, etc.)
  • Excellent organizational, and interpersonal, verbal and written communication skills.
  • Strong problem-solving skills.
  • Highly Preferred - Self-funded and ASO experience

Remote Work Requirements

  • Wired (ethernet cable) internet connection from your router to your computer.
  • High speed cable or fiber internet
  • Minimum of 10 Mbps downstream and at least 1 Mbps upstream internet connection (can be checked at )
  • Please review Remote Worker FAQs for additional information

Salary Range

$85,000 to $110,000 annually

The base pay offered for this position may vary within the posted range based on your job-related knowledge, skills, and experience.

Work Location

We are a remote-first organization and offer remote work in the following approved states:
Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, North Carolina, North Dakota, Ohio, South Carolina, South Dakota, Texas, Virginia, Wisconsin

Benefits

  • Remote and hybrid work options available
  • Performance bonus and/or merit increase opportunities
  • 401(k) with dollar-per-dollar match up to 6% of salary (100% vested immediately)
  • Competitive paid time off
  • Health insurance, dental insurance, and telehealth services start DAY 1
  • Employee Resource Groups
  • Professional and Leadership Development Programs
  • Review additional benefits: )

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)

Wisconsin Physicians Service Insurance Corporation is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities employer.