![General Dynamics Information Technology](https://media.trabajo.org/img/noimg.jpg)
Help Desk Support Service Specialist
1 month ago
Req ID: RQ181325
Type of Requisition: SCA
Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph
Job Family: SCA
Skills:
Desktop Computers,Help Desk Support,IT Hardware
Certifications:
Security+, CE - Sec+ CE
Experience:
5 + years of related experience
US Citizenship Required:
Yes
Job Description:
Help Desk Support Service Specialist - Intermediate – TS/SCI required
Transform technology into opportunity as a Help Desk Support Service Specialist - Intermediate with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Help Desk Support Service Specialist - Intermediate, you will help ensure today is safe and tomorrow is smarter. Our work depends on Help Desk Support Service Specialist - Intermediate joining our team to support the US Army Intelligence and Security Command (INSCOM).
HOW A HELP DESK SUPPORT SERVICE SPECIALIST - INTERMEDIATE WILL MAKE AN IMPACT
- Under general supervision, provides second-tier support to end-users for PC, server, mainframe applications and hardware.
- Handles problem that the first-tier of help desk support is unable to resolve.
- May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
- Simulates or recreates user problems to resolve operating difficulties.
- Recommends systems modifications to reduce user problems.
- Maintains currency and high level of technical skill in field of expertise.
- Escalates more complex problems to Senior Level.
- Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests
- Perform systems administration of desktop systems connected to local and wide area networks. Provide desktop system management/maintenance responsibilities involving account monitoring, account creation, security, Operating System (OS) installation, and other local area system administration related functions.
- Monitor systems/networks in real time NOSC environment and initiate fix actions or problem escalation to Tier II/Tier III admins.
- Provide support for implementation, troubleshooting and maintenance of IT systems.
- Manage IT system infrastructure and any processes related to these systems
- Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network/print devices, and mobile devices.
- Provides polite and friendly customer service
- Attempts to resolve as many incidents during the first contact, or at Tier I/II. Efficiently escalates incidents to Tier III when required.
- Documents incident status and solutions in incident database tools.
- Possesses current working knowledge of computers, printers, laptops, and common windows applications
- Works through various types Tier I issues with telephone assist
- Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability
- Possesses comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support
- Possesses comprehensive knowledge of desktop operating systems and applications
WHAT YOU'LL NEED TO SUCCEED:
- Education: Associate's Degree with 7 years of experience, or Bachelor's Degree with 5 years of experience
- Preferred Skills/Experience:
- Interact with customers on a daily basis to provide guidance on procedures concerning account requests, e-mail, home directories, file access/storage, and other local procedures as required to ensure mission success.
- Knowledge of the principles, methods, and techniques used in network and systems administration and support
- Knowledge of related hardware and software
- Perform STIGs & IAVA implementation for system devices, perform imaging of systems, CERP replacement, etc.
- Perform Level I/II Active Directory functions such as unlocking accounts, creating and issuing accounts, etc.
- Imaging of Computers and /or configuring of their BIOS (SCCM / PXE Boot)
- 1 Year DoD experience
- NOSC support experience, including problem resolution and incident tracking
- Imaging of Computers and /or configuring of their BIOS (SCCM / PXE Boot).
- Clearance Level: TS/SCI
- Required Certification(s):
- DoD M IAT Level II/8140 Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract
- IAT II 8570/8140 Baseline Certification Security+ or equivalent
- Location : On Customer Site
- Additional :
- Candidates must be willing and able to attain a CI Polygraph for certain positions as determined by the contract
- Position may require lifting of objects (i.e. IT Hardware), reaching/bending/kneeling (i.e. plug in cables) and other moderately strenuous activity
- Travel may be required to support the mission
GDIT IS YOUR PLACE:
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
#GDITINSCOM
#I2TS4
#GDITArmy
The likely hourly rate for this position is between $ $36.70. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
-
Technical Support Service Lead
3 days ago
Fort Stewart, Georgia, United States General Dynamics Information Technology Full timePosition Overview:Type of Requisition:RegularClearance Level Must Currently Possess:Top Secret/SCIClearance Level Must Be Able to Obtain:Top Secret SCI + PolygraphSuitability:Public Trust/Other Required:NoneJob Family:SCAKey Responsibilities:As a Technical Support Service Lead, you will play a pivotal role in transforming technology into opportunities. Your...
-
Supervisory Food Service Specialist
2 months ago
Fort Stewart, Georgia, United States Department Of Defense Education Activity Full timeServes as Supervisory Food Service Specialist within a Department of Defense Education Activity (DoDEA) school cafeteria responsible for planning, developing, coordinating, and overseeing all phases of the food service program. Travels to school cafeterias to perform quality control checks, monitor food operations, and ensure food service regulations...
-
Supervisory Information Technology Specialist
2 months ago
Fort Stewart, Georgia, United States Joint Activities Full timeDirect daily work assignments in terms of trouble tickets, work orders, and/or project information. Resolve technical problems identified in service tickets, initial setup of personal computers to include loading software and network cards. Conduct analysis on service ticket reports to determine trending information and provides solutions to improve service...
-
Fort Stewart, Georgia, United States General Dynamics Information Technology Full timeReq ID: RQ181883Type of Requisition: SCAClearance Level Must Be Able to Obtain: SecretPublic Trust/Other Required: NoneJob Family: SCASkills:Analytical Thinking,Microsoft SharePoint,Programming LanguagesExperience:2 + years of related experienceUS Citizenship Required:YesJob Description:Modeling and Simulations Specialist/Technical InstructorSeize your...
-
HUMINT Operations Specialist
7 days ago
Fort Stewart, Georgia, United States Integral Services Company Full timePosition OverviewHUMINT Operations SpecialistLocation: Fort Liberty, NCClearance: Active TS/SCI RequiredThe role involves comprehensive intelligence analysis and production, alongside collaboration with Combatant Command and Intelligence Community partners to enhance situational awareness and meet the unique operational and tactical intelligence needs of...
-
HUMINT Operations Specialist
7 days ago
Fort Stewart, Georgia, United States Integral Services Company Full timeOverviewPosition: HUMINT Operations SpecialistLocation: Fort Liberty, NCClearance Required: Active TS/SCIEngage in comprehensive intelligence analysis and production, while collaborating with Combatant Command and Intelligence Community partners to enhance situational awareness and meet the unique operational and tactical intelligence needs of Special...
-
Logistics Operations Specialist
6 days ago
Fort Stewart, Georgia, United States V2X Full timePosition OverviewV2X is a global leader in providing innovative solutions that seamlessly connect physical and digital infrastructures. With over a century of dedicated mission support, our organization focuses on enhancing security, optimizing logistics, and boosting operational readiness. Our team of 16,000 professionals is committed to addressing complex...
-
Senior Intelligence Training Specialist
2 days ago
Fort Stewart, Georgia, United States Quick Services LLC Full timeCLEARANCE REQUIRED: TS/SCI Location: Classified Position Overview: The Senior Intelligence Training Specialist is responsible for delivering high-level training programs tailored to a diverse audience of intelligence professionals. The ideal candidate will meet the following qualifications: • Comprehensive expertise in intelligence analysis and...
-
Security Operations Specialist
7 days ago
Fort Stewart, Georgia, United States Integral Services Company Full timeOverviewSecurity Operations Specialist (Physical, Personnel, Special, SAP, and Industrial Security Operations)Location: Fort Liberty, NCClearance: Active TS/SCI Conduct comprehensive intelligence analysis and production, while collaborating with Combatant Command and Intelligence Community partners to enhance situational awareness and meet the unique...
-
Fort Stewart, Georgia, United States Insight Global Full timeJob OverviewThe selected candidate must hold a TOP SECRET clearance with SCI eligibility. This role involves the advanced planning, development, implementation, and maintenance of both test and production custom applications.Company CommitmentAt Insight Global, we are dedicated to fostering diverse and inclusive workplaces where individuals can express their...
-
Senior Intelligence Training Specialist
1 day ago
Fort Stewart, Georgia, United States Quick Services LLC Full timeCLEARANCE REQUIRED: TS/SCI Location: Classified Qualifications and Job Overview: The role of Senior Intelligence Training Specialist requires the following qualifications: • All qualifications of a Senior-Level Intelligence Analyst/Military Expert. • Must have extensive experience to facilitate training for individuals and small teams with...
-
Senior Intelligence Analysis Specialist
6 days ago
Fort Stewart, Georgia, United States Quick Full timeCLEARANCE REQUIRED: TS/SCILocation: FT LibertyQualifications and Job Overview:The role of Senior Intelligence Analysis Specialist requires the following qualifications:• Expertise in leveraging contemporary intelligence automation, applications, tools, and databases to enhance analytical efforts and develop products.• Strong presentation and briefing...
-
Multi-Source Intelligence Specialist
7 days ago
Fort Stewart, Georgia, United States Integral Services Company Full timeOverviewMulti-Source Intelligence Specialist (MSIS) Subject Matter ExpertLocation: Fort Liberty, NCClearance: Active TS/SCI Conduct comprehensive intelligence analysis and production, while collaborating with Combatant Command and Intelligence Community partners to enhance situational awareness and meet the unique operational and tactical intelligence needs...
-
Senior Intelligence Analyst
6 days ago
Fort Stewart, Georgia, United States Illuminate Mission Solutions Full timePosition Overview:Illuminate Mission Solutions is seeking highly skilled Senior Intelligence Analysts (IA) to provide critical support to military operations.The role involves conducting in-depth research, developing, and delivering intelligence products tailored for senior leadership. Responsibilities include comprehensive analysis in areas such as...
-
Attorney-Adviser (General)
2 months ago
Fort Stewart, Georgia, United States Hqda Field Operating Agencies And Staff Support Agencies Full timeServes as Lead Soldiers' Medical Evaluation Board (MEB) Counsel (SMEBC) working under the general and technical supervision of a Regional Supervisory Counsel (RSC) . Incumbent will provide overall supervisory assignments and assure completed work is accurate with respect to legal citation, treatment of facts and other procedural and substantive aspects....
-
Food Service Worker
3 months ago
Fort Stewart, Georgia, United States Department Of Defense Education Activity Full timeThe food service worker serves as a food service provider helping in the preparation, presentation and the serving or delivery of light food items offered for sale to patrons. He/she may perform any or all of the following tasks associated with food service work. Works behind the counter and sets up and/or replenishes food and hot/cold drink and specialty...
-
Intermediate IT Certification Specialist
2 days ago
Fort Stewart, Georgia, United States General Dynamics Information Technology Full timeIT Certified Professional - Intermediate – TS/SCI Required Transform technology into opportunity as an IT Certified Professional - Intermediate with General Dynamics Information Technology. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you'll be at the forefront of innovation and play a meaningful part...
-
Multimedia Production Supervisor
2 days ago
Fort Stewart, Georgia, United States Seventh Dimension Full timeMultimedia Production Supervisor Job Type: Full-Time Travel: 10% **Position is Contingent Upon Contract Award** Overview: Responsible for overseeing and directing the execution of multimedia support services across various media channels, including Internet, television, radio, and print. The primary goal is to guide personnel in mastering industry-standard...
-
Multimedia Production Supervisor
2 days ago
Fort Stewart, Georgia, United States Seventh Dimension Full timeMultimedia Production Supervisor Job Type: Full-Time Travel: 10% **Position is Contingent Upon Contract Award** Overview: Responsible for directing and managing the execution of multimedia support services across various media platforms, including digital, broadcast, and print. The role involves guiding personnel in industry-standard practices and...
-
Multimedia Production Supervisor
2 days ago
Fort Stewart, Georgia, United States Seventh Dimension Full timeMultimedia Production Coordinator Job Type: Full-Time Travel: 10% **Position is Contingent Upon Contract Award** Overview: This role involves the management and oversight of multimedia support services across various media platforms including Internet, Television, Radio, and Print. The primary goal is to guide and instruct personnel on industry-standard...