Senior Manager – Branded Environments

2 months ago

New York, New York, United States American Express Full time

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Global Advertising and Brand Management (GABM) organization has a mission to create marketplace demand and drive commerce for American Express through differentiated and innovative products, partnerships, marketing, and customer experiences.

OnBrand – American Express' In-House Creative agency – is on a journey of exciting expansion. Our ambition is to "Become creative partner-of-choice to build seamless customer experiences for our Business Units, essential for driving results and unlocking value through deeper knowledge of our business, powered by industry-defining creative excellence". We are focused on developing forward thinking ideas and work across channels, end-to-end experiences in digital and beyond.

The Branded Environments team is responsible for setting the vision for how the American Express brand is expressed in physical spaces and 3D applications, drawing upon the brand's visual identity and strategic principles, and ultimately building brand value. The team manages branding and design from concept through construction, ensuring the design intent and desired brand experience remain intact.

The Senior Manager – Branded Environments will be responsible for leading the design strategy and development of Card Member facing physical spaces, primarily in airports and travel-related segments. They will work in tandem with an existing team of managers leading branded environments projects across the globe.

Responsibilities will include:

Collaborate with internal American Express teams and external agencies to optimize our Card Member spaces, leveraging design as a catalyst to continuously bring the brand to life in new and memorable waysManage the environmental brand direction and design oversight for all stages of design throughout: oExisting space audit oConceptual design oDesign development oDrawing reviews and submittals oConstruction / fabrication oPost-construction and punch Liaise with interior design agency and architect partners as they interpret and execute on our design vision – creative briefing, defining project asks, providing design direction, sharing feedback in a thoughtful and timely manner, creating requests for proposals, and providing status updatesSupport internal American Express business units (product, operations, and real estate) with design status updates, planning exercises, and timely deliverablesPrepare leadership presentations with relevant information and demonstrate clear strategic perspectiveParticipate in all team meetings, reviews, phone calls, and communication between project teams Qualifications: 7-10 years of experience in commercial interior design, branded environmental design, or similar disciplinePassionate, curious, and knowledgeable about great branded hospitality environments and experiencesStrong sense of design principles and understanding of permanent physical space design with a brand lensAbility to craft and communicate a purposeful design narrative that drives feedback and the decision-making processFamiliarity with space planning, floorplans, furniture planning, and adjacenciesUnderstanding of production and construction processes, including documentation, timelines, budgeting, and terminologyAbility to read and interpret interior / architectural design drawings, construction drawings, and technical documentationGeneral knowledge of furniture and material specificationsUnderstanding of cost analyses, risks, tradeoffs, and prioritizationAbility to clearly communicate design solutions both verbally and visually to influence stakeholders with varying degrees of subject matter expertiseAbility to manage multiple projects in various phases simultaneously, meeting budget and timeline expectations Requirements Ability to travel 25% of time Bachelor's degree in design, architecture, or similarCase studies/portfolio demonstrating ability to lead environmental / interior design initiatives and deliver best-in-class design solutions Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesAccess to Amex Marketing U, a unique learning and development program built for marketers, by marketers. Amex Marketing U inspires marketers to develop their career through innovative learning experiences and opportunities that foster collaboration and knowledge sharing across the enterprise. For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.

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