Sales Operations Specialist
4 weeks ago
Job Description
Perform Contract Review and manage customer Scheduling Agreements/amendments (Price changes) and contracts
Manage pricing files, and analysis, surcharge and rebate agreements
Review and process account adjustments
Manage part number files, create BOM and communicate special instructions
Manage and maintain Customer Master Data in CRM & ERP
Coordinate credit approval / credit limits with the Finance Department
Understand customer requirements, receive and manage correspondence (RFQ's, Drawings Samples, PPAP etc.) and work with relevant departments
Inside support for sales engineers
Resolution of issues with Customers
Manage and track won/lost business and update, participate and help develop sales forecast
General administrative duties
Review, track & control Customer Specific Requirements
Awareness and participation in OPS initiatives
Ensure compliance with all applicable safety and environmental regulations
Compliance to the Oetiker Management Manual – IATF 16949 & ISO 14001 EMS requirements
Qualifications:
Qualifications
Administrative and computer skills required (MS Office and CRM/ERP software)
Detail oriented and good communication skills (Interpersonal and Business Writing Skills)
Product Knowledge and desire to learn
Ability to work independently without supervision
Knowledge of IATF 16949
College Diploma / Degree in Business Administration (preferred)
2-3 years of Sales administration, customer service or related is preferred
Automotive OEM experience an asset
Additional languages (Spanish or Portuguese) an asset
Additional Information
Oetiker, Inc. is an equal opportunity employer.
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