supervisory it specialist
2 months ago
As a "USAJOBS Job Title", "Pay Plan"-"Series"-"Grade Range", you will supervise the customer support service desk section; serve as a Supervisory Information Technology (IT) Specialist (CUSTSPT) responsible for the planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance and/or training, in response to customer requirements.
Establish performance standards and evaluate employee performance.Review and approve work plans to be accomplished by subordinates; priorities and schedules for completion of work; set broad objectives; monitor subordinate employees' performance in providing IT services; review accomplishments; and take appropriate action of correction when deficiencies are noted.
Develop and evaluate performance standards; recommend and approve awards; hear and resolve group employee grievances or serious employee complaints.
Demonstrate a broad working knowledge of the organization's products, services and operations, such as processes and procedures required to support the operations of the Service Desk.
Operate Service Desk IT tools, technologies and systems, ensuring the rigorous application of information security/information assurance policies, principles and practices in the delivery of customer support services.
Serve as subject matter expert when required by demonstrating knowledge of a wide variety of IT applications, operating systems, protocols and equipment used with data/telecommunications issues when working with others.
Develop and manage customer service performance requirements.Research, evaluate and provide feedback on problematic trends and patterns on customer support requirements.
Communicate with internal and external customers by conveying information in a logical, concise and organized manner.
Major Duties - This is NOT an all-inclusive list
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supervisory contract specialist
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Lead Automation Specialist
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Contract Specialist
3 months ago
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Mulesoft Integration Specialist
6 days ago
Springfield, Illinois, United States Alert IT Solutions Full timeJob OverviewMulesoft Certified DeveloperThe Mulesoft Certified Developer will play a pivotal role in the design, development, and deployment of integration solutions utilizing MuleSoft's Anypoint Platform for Alert IT Solutions. This position requires close collaboration with the MuleSoft Architect and various stakeholders to ensure successful execution of...
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Cloud Platform Specialist
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Cloud Platform Specialist
6 days ago
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