Current jobs related to Manager, Support Engineering - Austin, Texas - HashiCorp

  • Civil Engineering Project Manager

    4 weeks ago

    Austin, Texas, United States LANGAN ENGINEERING AND Full time

    Company OverviewLangan Engineering and Environmental Services is a leading provider of land development engineering and environmental consulting services. We cater to a diverse clientele, including major developers, renewable energy producers, corporations, healthcare systems, educational institutions, and large-scale infrastructure initiatives across the...

  • Project Engineer

    2 days ago

    Austin, Texas, United States Garver Engineering Full time

    Project Engineer Job DescriptionGarver Engineering is seeking a highly skilled Project Engineer to join our Transportation Team in Austin or Georgetown, Texas. As a Project Engineer, you will work under the guidance of a project manager and contribute to the success of our transportation projects.Key Responsibilities:Assist in the design and creation of...

  • Transportation Engineer

    1 week ago

    Austin, Texas, United States LJA ENGINEERING Full time

    Unlock Your Potential as a Graduate Engineer at LJA EngineeringLJA Engineering is a 100% employee-owned company that offers a unique opportunity for graduate engineers to develop their skills and advance their careers. As a graduate engineer at LJA, you will be part of a dynamic team that values collaboration, innovation, and excellence.Key...

  • Transportation Engineer

    3 weeks ago

    Austin, Texas, United States LJA ENGINEERING Full time

    About LJA Engineering:Our Company Culture:LJA Engineering, Inc. is a 100% employee-owned company that fosters an entrepreneurial environment that supports the professional and financial success of our employees in the long term. With numerous office locations and a growing team of employee-owners, we're seeking talented individuals to join us on this...

  • Administrative Support Specialist

    2 weeks ago

    Austin, Texas, United States Garver Engineering Full time

    About the RoleWe are seeking a highly organized and detail-oriented Senior Construction Record Coordinator to join our team at Garver Engineering. As a key member of our administrative support team, you will play a critical role in ensuring the smooth operation of our construction projects.Key ResponsibilitiesProject Record Management: Prepare, coordinate,...

  • Southwest Region Marketing Manager

    6 days ago

    Austin, Texas, United States Garver Engineering Full time

    About the RoleWe are seeking a highly skilled and experienced Marketing Manager to lead our Southwest Region team. As a key member of our Strategic Growth Team, you will be responsible for developing and executing marketing strategies to drive business growth and client engagement.Key ResponsibilitiesDevelop and implement marketing plans to support business...

  • Principal Engineer for Construction Materials

    4 weeks ago

    Austin, Texas, United States Engineering Consulting Services Full time

    Position OverviewEngineering Consulting Services (ECS) is seeking a highly skilled Principal Engineer specializing in Construction Materials Testing (CMT) to enhance our field services team in a vibrant work setting. In this pivotal role, you will be accountable for guaranteeing that the quality and performance across a diverse range of projects align with...

  • Principal Engineer for Construction Materials

    4 weeks ago

    Austin, Texas, United States Engineering Consulting Services Full time

    Position OverviewEngineering Consulting Services (ECS) is seeking a seasoned Principal Engineer specializing in Construction Materials Testing (CMT) to enhance our Austin field services team. This role is pivotal in ensuring that project quality and performance align with our rigorous standards. You will engage with clients and project teams to guarantee...

  • Application Support Engineer

    4 weeks ago

    Austin, Texas, United States Screening Eagle Technologies Full time

    OverviewWe are seeking an Application Support Engineer to deliver primary technical and application assistance for all Screening Eagle sensor offerings within the North American region (USA & Canada).This role necessitates a comprehensive understanding of our products, testing methodologies, technologies, and relevant standards (ASTM, ISO).Key...

  • Electrical Engineering Leader

    2 weeks ago

    Austin, Texas, United States Meade Engineering, Inc. Full time

    Job SummaryMeade Engineering, Inc. is seeking a highly skilled and experienced Principal Electrical Engineer to lead our electrical engineering department. As a key member of our team, you will be responsible for providing strategic direction, technical expertise, and leadership to drive innovation, optimize processes, and deliver high-quality solutions to...

  • Electrical Engineering Leader

    1 week ago

    Austin, Texas, United States Meade Engineering, Inc. Full time

    Job SummaryMeade Engineering, Inc. is seeking a highly skilled and experienced Principal Electrical Engineer to lead our electrical engineering department. As a key member of our team, you will be responsible for providing strategic direction, technical expertise, and leadership to drive innovation, optimize processes, and deliver high-quality solutions to...

  • Electrical Engineering Director

    1 week ago

    Austin, Texas, United States Meade Engineering, Inc. Full time

    Principal Electrical EngineerMeade Engineering, Inc. is seeking a highly experienced and skilled Principal Electrical Engineer to lead our electrical engineering department. This individual will provide strategic direction, technical expertise, and leadership to drive innovation, optimize processes, and deliver high-quality solutions to our clients across...

  • Civil Engineer

    5 days ago

    Austin, Texas, United States Garver Engineering Full time

    Career OpportunityWe are seeking a highly skilled Civil Engineer to join our Federal team at Garver Engineering. As a key member of our team, you will be responsible for designing federal projects, including roadways, trails, site development, grading, stormwater management, utilities, pavements, master planning, training ranges, civil works, and other...

  • Lead Construction Materials Testing Engineer

    4 weeks ago

    Austin, Texas, United States Engineering Consulting Services Full time

    Position OverviewEngineering Consulting Services (ECS) is excited to present an exceptional opportunity for a seasoned Principal Engineer specializing in Construction Materials Testing (CMT) to become a vital part of our field services team. This role is centered in a vibrant work atmosphere where you will play a crucial role in maintaining the quality and...

  • Fire Protection Systems Engineer

    7 days ago

    Austin, Texas, United States Meade Engineering, Inc. Full time

    About Meade Engineering, Inc.We are a leading engineering firm that specializes in providing innovative and cost-effective solutions for data center builders, cloud providers, and developers of large construction projects. Our team of expert engineers, designers, and consultants is dedicated to delivering high-quality, reliable, and sustainable solutions...

  • Fire Protection Systems Engineer

    4 days ago

    Austin, Texas, United States Meade Engineering, Inc. Full time

    About Meade Engineering, Inc.We are a leading engineering firm that specializes in providing innovative and cost-effective solutions for data center builders, cloud providers, and developers of large construction projects. Our team of expert engineers, designers, and consultants is dedicated to delivering high-quality, reliable, and sustainable solutions...

  • Senior Mechanical Engineer

    3 weeks ago

    Austin, Texas, United States Meade Engineering, Inc. Full time

    Company Overview:Meade Engineering, Inc. is a premier engineering firm dedicated to delivering innovative and cost-efficient solutions tailored for data center developers, cloud service providers, and large-scale construction projects. Our seasoned team of engineers, designers, and consultants is committed to providing high-quality, dependable, and...

  • Senior Mechanical Engineer

    4 weeks ago

    Austin, Texas, United States Meade Engineering, Inc. Full time

    Company Overview:Meade Engineering, Inc. is a premier engineering firm dedicated to delivering innovative and cost-efficient solutions tailored for data center developers, cloud service providers, and large-scale construction projects. Our seasoned team of engineers, designers, and consultants is committed to providing high-quality, reliable, and sustainable...

  • Senior Transportation Manager

    4 weeks ago

    Austin, Texas, United States Colliers Engineering & Design Full time

    Overview Colliers Engineering & Design is seeking a Senior Transportation Manager to contribute to the strategic direction and vision of the Bridge and Highway division. This role involves expanding our Bridge and Highway services to various clients, including municipal governments and transportation departments. The successful candidate will oversee, guide,...

  • AppleCare Technical Support Engineer

    4 weeks ago

    Austin, Texas, United States Apple Full time

    AppleCare Technical Support EngineerLocation: United StatesDepartment: Support and ServiceAt Apple, we are committed to creating an environment where creativity and innovation thrive, enhancing the overall customer experience. Each interaction with our customers is a chance to engage, inspire, and delight them. We focus on the details that can make a...

Manager, Support Engineering

4 months ago

Austin, Texas, United States HashiCorp Full time


Manager, Support Engineering - Terraform

Location: Austin, TX
Hybrid (Ability to come into the office 1-2 times a week if need be)

HashiCorp is seeking a Manager, Support Engineering to join the Terraform Support Engineering team. This strategic role will report to the Director, Support Engineering - Terraform.In this role the Manager, Support Engineering will work hand in hand with the Terraform Support Engineering team to manage incident escalations from our enterprise customers and track and report issues found by our enterprise customers.The Terraform Support Engineering (US) team is responsible for handling all customer reported issues, and following these issues through resolution, ensuring the customer is satisfied and has a stable system working within the SLA of the ticket placed.

Responsibilities:
Oversee Customer Support Issues
  • Track and document customer support issues
  • Guarantee all customer support issues meet the documented SLA
  • Manage the day to day function of the Technical Support Engineering team for Terraform
  • Own and improve processes for effective support of our customers
  • Maintain KPIs
Recruit, mentor, and inspire a world-class team
  • Hiring manager duties
  • Manage a team of direct reports
  • Set expectations on performance and give feedback as needed
  • Weekly 1:1 with direct reports
  • Set up training schedules and mentoring opportunities
  • Drive performance standards to ensure team is performing at consistently high levels and meeting KPIs
Drive alignment with Account and Engineering/Product Teams
  • Drive improvements to the product with the Product/Eng team utilizing data from customer incidents
  • Work with our Account Teams to guarantee all customers are being handled with care
  • Give feedback to Account Managers regarding any customers experiencing issues which might need attention.
  • Work directly with Engineering and Product leadership and PMs to stay up to date on upcoming changes
  • Ensure communication with Product and Engineering is open and consistent, processes between teams are in place and efficient
Own and manage key metrics for your team
  • Service Level Agreements (SLA)
  • Current Support Load
  • Customer Satisfaction
  • Knowledge Base Articles (KBs)
  • Monthly Capacity Planning
  • Product updates and training
Lead cross-functionally to drive customer success
  • Provide status and updates to Director, Support Engineering and Sr. Leadership
  • Gather feedback from other departments, including Sales, Success, Product, and others, to improve the overall customer experience
  • Continuous process improvements - support engineering tools, process, on-call rotations, team structure, etc.

Requirements
  • 5+ years relevant experience in Support Engineering, Customer Success, or Customer Satisfaction. Technology start-up experience a plus
  • 3+ years' experience managing a team of Support Engineers
  • Experience in enterprise software release and support processes
  • Expertise in open source and SaaS is a major advantage
  • Experience and participation within the DevOps community
  • Proficiency with status gathering and reporting for a large customer base
  • Comfortable multi-tasking and juggling competing and changing priorities in a fast-paced, ever-evolving, startup environment
  • Inspirational leader who can motivate teams to achieve and exceed goals
  • Ability to provide expert guidance for HashiCorp product deployment with strong skill sets in infrastructure architecture, cloud, IT operations, security, and development technologies and processes
  • Proficiency in understanding concepts and technologies in DevOps, IT operations, security, cloud, microservices, containers, and scheduling platforms
  • Proficiency and/or knowledge of existing HashiCorp tools such as Vagrant, Terraform, Consul, Nomad, Vault is a plus
  • Experience with implementing software products or solutions to large and dynamic enterprise companies
  • Ability to work well in a highly dynamic and team environment that focuses on providing above industry standard customer service
  • Travel as needed
Education:
  • B.S. degree in an engineering or similar program from an accredited college / university preferred or equivalent experience


HashiCorp is proud to be an Equal Employment Opportunity employer. We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws. We also consider qualified applicants with arrest and conviction records consistent with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Ordinance, and other applicable state or local laws.