Application Support Engineer
2 weeks ago
Overview
We are seeking an Application Support Engineer to deliver primary technical and application assistance for all Screening Eagle sensor offerings within the North American region (USA & Canada).
This role necessitates a comprehensive understanding of our products, testing methodologies, technologies, and relevant standards (ASTM, ISO).
Key Responsibilities
- Facilitate the development and enhancement of all facets of technical support for the company's offerings, including application, sales, and marketing assistance to ensure that the technical capabilities of our products are effectively supported and promoted.
- Conduct regular training sessions for internal personnel, partners, and end-users.
- Collaborate with Regional Sales Managers to highlight the technical strengths of our products, assess and create competitive analyses, and identify opportunities for product enhancements and new developments.
You will be tasked with presenting related requests for consideration and potential action within product management, engineering, and development domains.
- Engage in professional associations, organizations, and trade exhibitions to complement the efforts of Regional Sales Managers.
- Contribute to the quality assurance program and address product quality concerns.
Documentation Management
- Establish and maintain an organized electronic and physical documentation system to ensure that technical documents are easily accessible to our team and consistently updated.
Travel Requirements
- Travel may be necessary to meet the technical and general support needs of our customers and partners.
Qualifications
- A minimum of 2 years of experience in sales, service, or product line management related to electronic instrumentation.
- A University Degree in Engineering, Materials Science, or a Technical field.
- Proven experience as an NDT Technician.
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