Support Services Specialist

1 month ago

Washington, Washington, D.C., United States Treasury, Departmental Offices Full time

As a Support Service Specialist, you will:

Plan or assist with coordinating a variety of office functions such as, but not limited to logistical operations, communications, procurement of supplies and equipment, property management and disposal, mail service, equipment maintenance, safety, and transportation.

Act as a Logistical Support Consultant who works with customers to help streamline the process and minimize operation cost to improve the customers' experience.

Provides information, addresses questions, and offers cost-effective alternative solutions relative to customers' requirements that include effective procedures, strategies, and coordinating resolutions for any issues or challenges customers may be experiencing.

Provide advisory functions supporting Treasury Operations and drives the objectives of ongoing outreach to foster positive customer engagements and develop long-term customer relationships and experiences.

Utilize the Department of the Treasury and federal government policies, regulations, procedures, and processes to locate the quickest way to resolve issues, the most efficient manner to answer frequently asked questions, and keep the operations as efficient and organized as possible.

Responsible for maintaining and following these strategies to support the customers, establishing benchmarks, enabling consistent support, providing a better customer experience, maintaining an effective workflow, and keeping these processes and procedures up to date.

Analyze and revise existing work methods and techniques to improve the productivity and performance of the Logistical Support Branch programs and initiatives.

Reviews established procedures and recommended efficient and quality improvements.

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