Service Desk Support Specialist

1 week ago

Washington, Washington, D.C., United States Road Safety Services, Inc. Full time
Job Summary

Road Safety Services, Inc. is seeking a highly skilled Service Desk Support Analyst I to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support to our customers.

Key Responsibilities
  • Technical Support: Provide remote and in-person technical support for software, applications, desktop, network, and mobile device issues.
  • Ticket Management: Record all information accurately in our company's ticketing system and resolve issues using our Knowledge Base, job aids, and other resources.
  • Escalation: Escalate tickets in a timely manner to appropriate support teams by assigning the proper ticket priority and verifying customer information.
  • Customer Service: Provide strong customer service and effective communication skills (both written and verbal) to ensure customer satisfaction.
  • Interpersonal Skills: Possess excellent interpersonal skills, especially the ability to listen and understand customer issues.
  • Documentation: Document, track, and monitor customer requests in our ticketing system to ensure timely resolution.
  • Independence: Work independently, achieve productivity goals, and report to work as scheduled.
  • Attention to Detail: Possess strong attention to detail and a Can Do attitude.
  • Physical Installations: Provide physical installations of equipment and conduct various manual labor tasks as needed.
Requirements
  • Experience: 1+ years of experience in information technology and prior performance in a similar role within 6 months of hire.
  • Customer Service: 1+ years of experience in customer service.

Road Safety Services, Inc. is an Equal Opportunity Employer.

  • Help Desk Specialist

    3 days ago

    Washington, Washington, D.C., United States LHH Full time

    Job Title: Help Desk SpecialistAbout the Role:We are seeking a highly skilled and experienced Help Desk Specialist to join our team at LHH. As a Help Desk Specialist, you will be responsible for providing technical support to our end-users, troubleshooting hardware and software issues, and ensuring that our IT systems are running smoothly.Key...

  • IT Support Specialist

    2 weeks ago

    Washington, Washington, D.C., United States Administrative Office of the U.S. Courts Full time

    Position Overview for IT Support SpecialistRole Summary:This position is designated for an IT Support Specialist concentrating on Customer Service within the Administrative Office of the U.S. Courts.The role involves leading a team responsible for Case Management and Electronic Case Filing (CM/ECF) as part of the National Service Desk (NSD).Responsibilities...

  • IT Support Specialist

    1 week ago

    Washington, Washington, D.C., United States Administrative Office of the U.S. Courts Full time

    Position Overview for IT Support SpecialistRole Summary:This position is designated for an IT Support Specialist with an emphasis on customer assistance within the Administrative Office of the U.S. Courts.The role is situated in the Enterprise Operations Center, specifically within the Support Services Division.Key responsibilities encompass acting as Work...

  • IT Support Specialist

    2 weeks ago

    Washington, Washington, D.C., United States Administrative Office of the U.S. Courts Full time

    Position Overview for IT Support SpecialistRole Summary:This position is designated for an IT Support Specialist with an emphasis on Customer Service within the Administrative Office of the U.S. Courts.The role involves leading a team responsible for Case Management and Electronic Case Filing (CM/ECF) within the National Service Desk (NSD), under the...

  • Technical Support Specialist

    5 days ago

    Washington, Washington, D.C., United States ProSphere Full time

    Job SummaryProSphere is seeking a highly skilled Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and ensuring that our customers receive exceptional service.Key ResponsibilitiesManage user accounts, applications, and...

  • IT Support Specialist

    2 weeks ago

    Washington, Washington, D.C., United States Serigor Inc. Full time

    Job OverviewPosition: Helpdesk Specialist JourneymanCompany: Serigor Inc.Type: Onsite SupportRole Summary:The Helpdesk Specialist Journeyman will be responsible for delivering exceptional technical support to end users, ensuring that all service requests and incidents are managed effectively and efficiently. This role requires a strong commitment to customer...

  • Senior Technical Support Specialist

    1 week ago

    Washington, Washington, D.C., United States ManTech Full time

    ManTech International is seeking a highly skilled Senior Service Desk Specialist to join our team.About the Role:We are looking for a technical expert to provide high-level support to our end-user community. As a Senior Service Desk Specialist, you will be responsible for troubleshooting and resolving complex technical issues related to hardware, software,...

  • Technical Support Specialist

    2 weeks ago

    Washington, Washington, D.C., United States Service Express Full time

    Join Our Team as a Technical Support Specialist! If you are motivated by assisting others, thrive on tackling complex challenges, have a passion for hands-on work with technology, and enjoy collaborating within a team environment, this role may be the perfect fit for you. As a Technical Support Specialist, you will be part of a dedicated team that...

  • Lead Service Desk Technician

    1 week ago

    Washington, Washington, D.C., United States ManTech Full time

    About ManTech InternationalWe are in search of a Senior Service Desk Specialist - Cleared Tier 2 to deliver exceptional support to our end-user community. This position involves diagnosing and resolving hardware, software, and network challenges to maintain high levels of customer satisfaction.Key Responsibilities:Deliver advanced support for technical...

  • Support Services Specialist

    2 weeks ago

    Washington, Washington, D.C., United States KBEC Group Inc. Full time

    Job OverviewSalary Range: $18.70-$21.00Position Title: Support Services SpecialistSupervisor: Day Services and/or Residential Services Program ManagerProgram Area: LGBTQA1+ Low Barrier ShelterPosition SummaryThis role is essential for ensuring the well-being, safety, and comfort of guests at the shelter. The Support Services Specialist will be responsible...

  • Lead Service Desk Technician

    1 week ago

    Washington, Washington, D.C., United States ManTech Full time

    About the Role:We are in search of a Senior Service Desk Specialist - Cleared Tier 2 to provide exceptional support to our end-user community. This position entails diagnosing and resolving hardware, software, and network challenges to maintain high levels of customer satisfaction.Key Responsibilities:Deliver advanced support for technical issues faced by...

  • Help Desk Specialist II

    1 day ago

    Washington, Washington, D.C., United States NuAxis Innovations Full time

    Job SummaryWe are seeking a highly skilled and motivated Technical Support Specialist to join our team at NuAxis Innovations. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients and ensuring that their IT needs are met.Key ResponsibilitiesProvide technical support to clients via phone, email,...

  • Advanced Service Desk Professional

    5 days ago

    Washington, Washington, D.C., United States ManTech Full time

    Secure Our Nation, Ignite Your FutureAt ManTech International, we're seeking a highly motivated and customer-oriented Senior Service Desk Specialist to join our team in Washington, DC. This position supports two different shifts (7:00am - 3:30pm OR 9:30am - 6:00pm ET).Key Responsibilities:Provide expert technical support to our end-user community on complex...

  • Technical Support Specialist

    2 weeks ago

    Washington, Washington, D.C., United States AHU Technologies Inc Full time

    Helpdesk Specialist Journeyman at AHU Technologies IncCompany: AHU Technologies IncLocation: Not SpecifiedPosition Overview:We are looking for a dedicated Helpdesk Specialist Journeyman to enhance our support team. In this role, you will be instrumental in troubleshooting and resolving technical issues for our clients, ensuring a seamless user...

  • Technical Support Specialist

    2 weeks ago

    Washington, Washington, D.C., United States AHU Technologies Inc Full time

    Helpdesk Specialist Journeyman at AHU Technologies IncCompany: AHU Technologies IncLocation: RemotePosition Overview:We are looking for a dedicated Helpdesk Specialist Journeyman to enhance our support team. This role is essential for addressing and resolving technical challenges faced by our clients. Your expertise will ensure smooth operations and high...

  • Lead IT Support Specialist

    2 weeks ago

    Washington, Washington, D.C., United States Agil3 Technology Solutions (A3T) Full time

    Position OverviewAgil3 Technology Solutions LLC (A3T) is seeking a Senior Help Desk Specialist to provide essential support in the execution of Information Technology (IT) and Cyber Security (CS) services for a federal government agency and its mission partners.Key Responsibilities:Oversee helpdesk personnel, delegate tasks, mentor new staff, and manage...

  • IT Service Desk Team Lead

    5 days ago

    Washington, Washington, D.C., United States Stone Search Full time

    Job SummaryThe IT Service Desk Supervisor at Stone Search is responsible for overseeing the day-to-day operations of the service desk, ensuring timely and efficient handling of support requests.Key ResponsibilitiesSupervise and guide the Service Desk Analysts and Senior Service Desk Analysts to deliver high-quality customer service.Develop and implement...

  • Technical Support Specialist

    1 week ago

    Washington, Washington, D.C., United States Service Express Full time

    Position Overview:If you are someone who thrives on assisting others, enjoys tackling complex challenges, and has a keen interest in hands-on work with computer systems, you might find the role of Technical Support Specialist appealing. This position is integral to a team dedicated to addressing the continuous operational demands of data centers, ensuring...

  • Support Services Specialist

    1 month ago

    Washington, Washington, D.C., United States MEDSTAR HEALTH Full time

    The Support Service Specialist may work in any of the following departments: Central Patient Transport, Clinical Equipment Support, Environmental Services, Food and Nutrition Services, Supply Chain, and/or Linen Distribution. The Support Services Specialist performs a variety of tasks for the departments within Support Services. Responsibilities...

  • Technical Support Specialist

    1 week ago

    Washington, Washington, D.C., United States Go intellects Inc Full time

    Job OverviewBenefits:Attractive salary packagePosition Summary:*Hybrid role - on-site presence required*Detailed Description:The Technical Support Specialist Level 2 is responsible for delivering assistance to clients encountering issues with their computing devices and software applications, particularly in the realm of standard Windows desktop programs as...