Desktop Support Technician

1 month ago

Miami, Florida, United States UOMUOMUS Full time
Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.

The department of Information Technology has an exciting opportunity for a full-time Desktop Support Technician to work onsite at the UHealth campus. The Desktop Support Technician provides technical user advice and support to academic and administrative staff for problems and questions related to network communications. The incumbent also monitors systems and advises senior staff of network application status.

CORE JOB FUNCTIONS

  • Acts as first point of contact in the problem determination process, for desktop and network issues.
  • Provides quality customer service to all clients in a timely and professional manner.
  • Organizes and prioritizes support requests.
  • Monitors, administers, tracks, and verifies completion of help desk tickets.
  • Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software.
  • Prepares, installs, tests, and certifies any desktop configuration, including any software drivers.
  • Conducts basic troubleshooting for desktop and laptop computers.
  • Applies migration from previous PC and executes PC hardware moves.
  • Loads and configures software at desktop.
  • Verifies software is functional and escalates issues.
  • Decommissions any existing hardware that has been replaced.
  • Completes, updates, and closes Service Center tickets.
  • Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

  • High school diploma or equivalent
  • Minimum 1 year of relevant experience

Knowledge, Skills and Attitudes:

  • Skill in completing assignments accurately and with attention to detail.
  • Ability to analyze, organize and prioritize work under pressure while meeting deadlines.
  • Ability to process and handle confidential information with discretion.
  • Ability to work evenings, nights, and weekends as necessary.
  • Commitment to the University's core values.
  • Ability to work independently and/or in a collaborative environment.
  • Proficiency in computer software (i.e. Microsoft Office).

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

H5

  • Sr. Desktop Support Technician

    1 month ago

    Miami, Florida, United States UOMUOMUS Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The Department of Medical Student Education The Central Business...

  • Desktop Support Technician

    1 month ago

    Miami, Florida, United States UOMUOMUS Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The Office of Classroom Management (OCM) is responsible for the...

  • Technical Support Specialist

    5 days ago

    Miami, Florida, United States Summit Staffing Partners Full time

    Position OverviewSummit Staffing Partners is collaborating with a distinguished investment management firm that excels in the acquisition, management, and servicing of both residential and commercial mortgage loans and related assets. Their dedication to innovative solutions, disciplined investment strategies, and outstanding client service has positioned...

  • Technical Support Specialist

    1 week ago

    Miami, Florida, United States Summit Staffing Partners Full time

    Position OverviewSummit Staffing Partners is representing a distinguished investment management organization that excels in the acquisition, oversight, and servicing of both residential and commercial mortgage loans along with mortgage-related assets. Their dedication to pioneering solutions, disciplined investment methodologies, and outstanding client...

  • Technical Support Specialist

    1 week ago

    Miami, Florida, United States Summit Staffing Partners Full time

    Position OverviewSummit Staffing Partners is a leading firm in the investment management sector, focusing on the acquisition, oversight, and servicing of both residential and commercial mortgage loans and related assets. With a dedication to innovative solutions and exceptional client service, they have established a reputation as a trusted leader in asset...

  • Technical Support Specialist

    1 week ago

    Miami, Florida, United States Summit Staffing Partners Full time

    OverviewSummit Staffing Partners is a distinguished firm in the investment management sector, focusing on the acquisition, management, and servicing of both residential and commercial mortgage loans, along with mortgage-related assets. Their dedication to innovative solutions, disciplined investment strategies, and outstanding client service has positioned...

  • Technical Support Specialist

    1 week ago

    Miami, Florida, United States Summit Staffing Partners Full time

    Position OverviewSummit Staffing Partners is collaborating with a leading investment management firm that excels in the acquisition, oversight, and servicing of both residential and commercial mortgage loans and related assets. Their dedication to innovative strategies, disciplined investment practices, and outstanding client relations has positioned them as...

  • Field Service Technician

    1 week ago

    Miami, Florida, United States JobsRUs Full time

    Job OverviewJobsRUs is looking to hire a Field Service Technician to support our clients in various locations.Benefits Offered:Weekly CompensationHourly Rate: $22.14Role Summary:As a Field Service Technician, you will be responsible for addressing service requests to troubleshoot and repair laptops and desktops in the designated areas.Your duties will...

  • Infrastructure Technician II

    2 months ago

    Miami, Florida, United States Core Group Resources Full time

    Core Group Resources is America's leading recruitment company.Founded by a service academy graduate who has offshore experience, Core Group Resources' expertise is unmatched in the marine offshore market, finance, IT, renewables, & non-profit for executive search, staffing, and expertise identification.Infrastructure Technician II Job Summary:This position...

  • IT Support Specialist

    4 days ago

    Miami, Florida, United States Techlink Systems Full time

    Job OverviewPosition: IT Support SpecialistLocation: Miami, FL (ONSITE)Contract Duration: 6 monthsWork Schedule: Morning shiftClient: TechLink SystemsJob Responsibilities:As an IT Support Specialist, you will handle service requests for the maintenance and repair of laptops and desktops within the metropolitan area.Your duties will encompass repair tasks...

  • Service Desk Technician

    1 month ago

    Miami, Florida, United States Sarnova Full time

    Position Title: Service Desk Technician - Fully Remote - Digitech Req ID: 4659 Location: Miami, Florida Remote: Remote Job Description OverviewThe Service Desk Technician (SDT) is tasked with assessing, resolving, and escalating incoming support requests from multiple sources, including phone, email, and submitted tickets. The SDT additionally creates,...

  • IT Support Specialist

    1 week ago

    Miami, Florida, United States I.T. Professional Business Solutions Full time

    Job OverviewEntry Level IT Support SpecialistPosition Summary:The IT Support Specialist is responsible for the service, repair, and installation of various technology products, including system hardware, software, and personal computers. This role involves providing technical assistance to clients regarding operational or maintenance issues related to their...

  • Technical Support Representative

    11 hours ago

    Miami, Florida, United States Real Time Technologies, LLC Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Bilingual Client Support Specialist to join our team at Real Time Technologies, LLC. As a key member of our customer support team, you will be responsible for providing exceptional technical assistance and support to our clients.Key ResponsibilitiesTechnical Support: Provide timely and effective...

  • Technical Support Specialist

    1 week ago

    Miami, Florida, United States United Way Miami Full time

    Job OverviewSalary Range: $18.54-$20.30 hourlyBenefits OverviewNon-Exempt: 2 Weeks+ Paid Vacation*12 Paid Holidays12 Paid Time Off DaysComprehensive Health Benefits PackageWellness Program Reimbursements up to $50/monthNo-Cost Short Term DisabilityLife Insurance & AD&D at No Cost (2X Annual Salary)Employee Assistance ProgramRetirement Plan with Up to 6%...

  • Technical Support Specialist

    1 week ago

    Miami, Florida, United States United Way Miami Full time

    Job OverviewSalary Range: $18.54-$20.30 hourlyBenefits OverviewNon-Exempt: 2 Weeks+ Paid Vacation*12 Paid Holidays12 Paid Time Off DaysComprehensive Health Benefits PackageWellness Program Reimbursements up to $50/monthNo-Cost Short Term DisabilityNo-Cost Life Insurance & AD&D 2X Annual SalaryEmployee Assistance ProgramRetirement Plan with UP TO 6% Employer...

  • Customer Service Technician

    5 hours ago

    Miami, Florida, United States Real Time Technologies, LLC Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Bilingual Client Support Specialist to join our team at Real Time Technologies, LLC. As a key member of our customer support team, you will be responsible for providing exceptional technical assistance and support to our clients.Key ResponsibilitiesTechnical Support: Provide timely and effective...

  • Technical Support Specialist

    3 days ago

    Miami, Florida, United States United Way Miami Full time

    Job OverviewSalary Range: $18.54-$20.30 hourlyBenefits OverviewNon-Exempt: 2 Weeks+ Paid Vacation*12 Paid Holidays12 Paid Time Off DaysComprehensive Health Benefits PackageWellness Program Reimbursements up to $50/monthNo-Cost Short Term DisabilityNo-Cost Life Insurance & AD&D at 2X Annual SalaryEmployee Assistance ProgramRetirement Plan with UP TO 6%...

  • Behavioral Support Technician

    1 week ago

    Miami Beach, Florida, United States Butterfly Effects Full time

    Position OverviewBehavioral Support TechnicianIncentive: $500 Sign-On Bonus with valid RBT CertificationAt Butterfly Effects, our mission is to create a significant positive impact in the lives of children and families by employing dedicated and compassionate individuals to support those affected by autism.We are seeking enthusiastic Behavioral Support...

  • Radiologic Technologist

    1 week ago

    Miami, Florida, United States HealthCare Support Full time

    CT Imaging Technician HealthCare Support is currently seeking a CT Imaging Technician to join a dynamic team within an acute care environment. Key Responsibilities for the CT Imaging Technician:Conduct a variety of CT imaging procedures for patients across all age groups.Guarantee the safe and effective acquisition of high-resolution images.Participate...

  • Emergency Roadside Support Technician

    3 days ago

    Miami, Florida, United States A&G Roadside Assistance Pros LLC Full time

    Position OverviewWe are seeking to hire 2 to 3 individuals for the role of Emergency Roadside Support Technician. While prior experience is advantageous, it is not a requirement. Availability during weekends is essential.Requirements for the Role:Personal vehicle and necessary tools are mandatory.This position operates under a 1099 contractor...