Desktop Support Technician

1 month ago

Miami, Florida, United States UOMUOMUS Full time
Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.

The Office of Classroom Management (OCM) is responsible for the day-to-day operation and long range academic space planning, management, and maintenance of classroom spaces for the University of Miami campuses. The Desktop Support associate will lead in supporting OCM special events, classroom assignments, and classroom technology & maintenance for all General Purpose Classroom (GPC) spaces. This position is required to work evenings and occasionally during high peak times, which may fall outside of normal business operational hours.

ESSENTIAL JOB FUNCTIONS

90%

  • Manage, maintain, and troubleshoot classroom technology and customer inquiries.
  • Installs, maintains, troubleshoot, and operates multi-media audio and visual equipment in classrooms and other areas where student instruction takes place at the University of Miami.
  • Monitors classroom equipment using interface/monitoring software and maintains status records of classroom technology software & hardware.
  • Assist the OCM Director with the classroom technology order, receives parts, and materials from vendors and performs inventory inspections.
  • Coordinates with the OCM Director in the procurement activities of classroom technology for University wide usage.
  • Asist with planning, monitoring, and participates in equipment/system installations and testing of equipment.
  • Communicates with OCM Director, vendors, faculty, students, and UM community when instructional technology malfunctions.
  • Act as the liaison between the Office of Classroom Management (OCM) and other non-OCM departments.

10%

  • Provides training using classroom technology.
  • Assists the OCM Director in the long-range planning and development of "classroom support" AV services model and audiovisual facilities in existing or new building facilities of the Office of Classroom Management.
  • Assist with scheduling of events using the University scheduling system, special projects, and act as support to the OCM scheduling team.
  • Keeps abreast of new methods and technologies, which can be integrated into the program to improve operations and services.
  • Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

REQUIRED QUALIFICATIONS

  • High School graduation or GED
  • One year audio-visual classroom technology support at in an educational setting. Any relevant education, certifications and/or work experience may be considered.

OTHER QUALIFICATIONS

  • Conduct business with the highest level of customer service in an efficient, timely, and professional manner that aligns with the Office of Classroom Management expectations and University of Miami Common Purpose, Values, and Behaviors.
  • Proficient with the operation of all equipment utilized by the department necessary to perform assigned duties.
  • Frequent lifting and/or carrying of objects weighing up to 40 lbs. without assistance. Some lifting and/or carrying of objects weighing up to 70 lbs. with assistance.
  • Ability to climb and work from ladders at various heights and tight spaces. Needs to have working knowledge of audio-visual concepts and ability to coordinate multiple simultaneous projects.



The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

A3

  • Desktop Support Technician

    1 month ago

    Miami, Florida, United States UOMUOMUS Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The department of Information Technology has an exciting...

  • Sr. Desktop Support Technician

    1 month ago

    Miami, Florida, United States UOMUOMUS Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The Department of Medical Student Education The Central Business...

  • Technical Support Specialist

    2 days ago

    Miami, Florida, United States Summit Staffing Partners Full time

    Position OverviewSummit Staffing Partners is collaborating with a distinguished investment management firm that excels in the acquisition, management, and servicing of both residential and commercial mortgage loans and related assets. Their dedication to innovative solutions, disciplined investment strategies, and outstanding client service has positioned...

  • Technical Support Specialist

    5 days ago

    Miami, Florida, United States Summit Staffing Partners Full time

    Position OverviewSummit Staffing Partners is representing a distinguished investment management organization that excels in the acquisition, oversight, and servicing of both residential and commercial mortgage loans along with mortgage-related assets. Their dedication to pioneering solutions, disciplined investment methodologies, and outstanding client...

  • Technical Support Specialist

    5 days ago

    Miami, Florida, United States Summit Staffing Partners Full time

    Position OverviewSummit Staffing Partners is a leading firm in the investment management sector, focusing on the acquisition, oversight, and servicing of both residential and commercial mortgage loans and related assets. With a dedication to innovative solutions and exceptional client service, they have established a reputation as a trusted leader in asset...

  • Technical Support Specialist

    5 days ago

    Miami, Florida, United States Summit Staffing Partners Full time

    OverviewSummit Staffing Partners is a distinguished firm in the investment management sector, focusing on the acquisition, management, and servicing of both residential and commercial mortgage loans, along with mortgage-related assets. Their dedication to innovative solutions, disciplined investment strategies, and outstanding client service has positioned...

  • Technical Support Specialist

    5 days ago

    Miami, Florida, United States Summit Staffing Partners Full time

    Position OverviewSummit Staffing Partners is collaborating with a leading investment management firm that excels in the acquisition, oversight, and servicing of both residential and commercial mortgage loans and related assets. Their dedication to innovative strategies, disciplined investment practices, and outstanding client relations has positioned them as...

  • Field Service Technician

    6 days ago

    Miami, Florida, United States JobsRUs Full time

    Job OverviewJobsRUs is looking to hire a Field Service Technician to support our clients in various locations.Benefits Offered:Weekly CompensationHourly Rate: $22.14Role Summary:As a Field Service Technician, you will be responsible for addressing service requests to troubleshoot and repair laptops and desktops in the designated areas.Your duties will...

  • Infrastructure Technician II

    1 month ago

    Miami, Florida, United States Core Group Resources Full time

    Core Group Resources is America's leading recruitment company.Founded by a service academy graduate who has offshore experience, Core Group Resources' expertise is unmatched in the marine offshore market, finance, IT, renewables, & non-profit for executive search, staffing, and expertise identification.Infrastructure Technician II Job Summary:This position...

  • IT Support Specialist

    21 hours ago

    Miami, Florida, United States Techlink Systems Full time

    Job OverviewPosition: IT Support SpecialistLocation: Miami, FL (ONSITE)Contract Duration: 6 monthsWork Schedule: Morning shiftClient: TechLink SystemsJob Responsibilities:As an IT Support Specialist, you will handle service requests for the maintenance and repair of laptops and desktops within the metropolitan area.Your duties will encompass repair tasks...

  • Service Desk Technician

    1 month ago

    Miami, Florida, United States Sarnova Full time

    Position Title: Service Desk Technician - Fully Remote - Digitech Req ID: 4659 Location: Miami, Florida Remote: Remote Job Description OverviewThe Service Desk Technician (SDT) is tasked with assessing, resolving, and escalating incoming support requests from multiple sources, including phone, email, and submitted tickets. The SDT additionally creates,...

  • IT Support Specialist

    5 days ago

    Miami, Florida, United States I.T. Professional Business Solutions Full time

    Job OverviewEntry Level IT Support SpecialistPosition Summary:The IT Support Specialist is responsible for the service, repair, and installation of various technology products, including system hardware, software, and personal computers. This role involves providing technical assistance to clients regarding operational or maintenance issues related to their...

  • Technical Support Specialist

    5 days ago

    Miami, Florida, United States United Way Miami Full time

    Job OverviewSalary Range: $18.54-$20.30 hourlyBenefits OverviewNon-Exempt: 2 Weeks+ Paid Vacation*12 Paid Holidays12 Paid Time Off DaysComprehensive Health Benefits PackageWellness Program Reimbursements up to $50/monthNo-Cost Short Term DisabilityLife Insurance & AD&D at No Cost (2X Annual Salary)Employee Assistance ProgramRetirement Plan with Up to 6%...

  • Technical Support Specialist

    5 days ago

    Miami, Florida, United States United Way Miami Full time

    Job OverviewSalary Range: $18.54-$20.30 hourlyBenefits OverviewNon-Exempt: 2 Weeks+ Paid Vacation*12 Paid Holidays12 Paid Time Off DaysComprehensive Health Benefits PackageWellness Program Reimbursements up to $50/monthNo-Cost Short Term DisabilityNo-Cost Life Insurance & AD&D 2X Annual SalaryEmployee Assistance ProgramRetirement Plan with UP TO 6% Employer...

  • Technical Support Specialist

    5 hours ago

    Miami, Florida, United States United Way Miami Full time

    Job OverviewSalary Range: $18.54-$20.30 hourlyBenefits OverviewNon-Exempt: 2 Weeks+ Paid Vacation*12 Paid Holidays12 Paid Time Off DaysComprehensive Health Benefits PackageWellness Program Reimbursements up to $50/monthNo-Cost Short Term DisabilityNo-Cost Life Insurance & AD&D at 2X Annual SalaryEmployee Assistance ProgramRetirement Plan with UP TO 6%...

  • Behavioral Support Technician

    6 days ago

    Miami Beach, Florida, United States Butterfly Effects Full time

    Position OverviewBehavioral Support TechnicianIncentive: $500 Sign-On Bonus with valid RBT CertificationAt Butterfly Effects, our mission is to create a significant positive impact in the lives of children and families by employing dedicated and compassionate individuals to support those affected by autism.We are seeking enthusiastic Behavioral Support...

  • Radiologic Technologist

    5 days ago

    Miami, Florida, United States HealthCare Support Full time

    CT Imaging Technician HealthCare Support is currently seeking a CT Imaging Technician to join a dynamic team within an acute care environment. Key Responsibilities for the CT Imaging Technician:Conduct a variety of CT imaging procedures for patients across all age groups.Guarantee the safe and effective acquisition of high-resolution images.Participate...

  • Emergency Roadside Support Technician

    6 hours ago

    Miami, Florida, United States A&G Roadside Assistance Pros LLC Full time

    Position OverviewWe are seeking to hire 2 to 3 individuals for the role of Emergency Roadside Support Technician. While prior experience is advantageous, it is not a requirement. Availability during weekends is essential.Requirements for the Role:Personal vehicle and necessary tools are mandatory.This position operates under a 1099 contractor...

  • Help Desk Technician

    2 weeks ago

    Miami, Florida, United States Professional Diversity Network Full time

    United Way MiamiDescription:Salary Range: $18.54-$20.30 hourlyBenefits (The Good Stuff)Non-Exempt: 2 WKS+ Vacation Paid*12 Paid Holidays12 PTO Paid DaysCompetitive Health Benefits PackageWellness Program Reimbursements up to $50/monthShort Term Disability at NO COSTLife Insurance & AD&D 2X Annual Salary at NO COSTEmployee Assistance ProgramRetirement Plan UP...

  • Behavioral Support Technician

    5 days ago

    Miami Gardens, Florida, United States Childrens Behavior Therapy INC Full time

    Position Overview**Immediate Openings Available**This role is focused on a school-based environment. We are looking to hire multiple technicians. This school-based role is in high demand.About Our OrganizationChildren's Behavior Therapy INC is a dedicated agency committed to delivering exceptional ABA services to children and their families. With over twenty...