Assistance Coordinator I

2 months ago

Lakeland, Florida, United States Allianz Global Corporate & Specialty Full time

What you do

We are seeking a compassionate and enthusiastic Assistance Coordinator who thrives in a fast-paced environment to provide exceptional support to our valued customers. You will answer inbound telephone calls and emails from customers inquiring about international travel, customers requiring medical or concierge assistance, or customers requiring claims, technical, or language support. Come work for a company who recognizes that our strength lies in the people we hire.

Job functions

  • Handle inbound calls and emails, verify membership and insurance details, and provide accurate information about services. Assist with eligibility checks and resolve customer issues.
  • Manage non-medical travel emergencies, including document replacement and repatriation.
  • Coordinate concierge services and book arrangements per customer benefits.
  • Initiate and manage cases for medical emergencies during travel, including crisis situations.
  • Address claims inquiries from members, clients, or providers.
  • Support case management and escalate unresolved issues to senior staff.
  • Offer phone and assistance support to other service centers as needed.
  • Provide language support for international travelers (fluency in a second language is a plus).
  • Be available for overnight or weekend duties during weather emergencies if required.
  • Collaborate with all parties to deliver high-quality service.
  • Our support team is available 24/7 throughout the year, and we are actively recruiting for multiple shifts.

What you bring

  • Associate degree in a related field or equivalent combination of education and experience.
  • Two (2) years' experience in a high-volume customer service environment.
  • Two (2) years insurance, medical and/or travel agent experience preferred.
  • Knowledge of world geography; International travel experience is preferred.
  • Typing speed > 35wpm.
  • Fluency in a second language is a plus.
  • Experience with Sabre GDS system and PeopleSoft would be a plus.
  • This role includes in-person training at our Lakeland, Florida facility, after which it will transition to a remote position.

What we offer

  • Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.
  • We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged.
  • Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

42429 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.

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