ops information specialist i

2 months ago


Lakeland, Florida, United States State of Florida Full time

Requisition No:

Agency: Florida Fish and Wildlife Conservation Commission

Working Title: OPS INFORMATION SPECIALIST I

Pay Plan: Temp

Position Number:

Salary: $15.00/hour

Posting Closing Date: 07/23/2024

Total Compensation Estimator Tool

FWC Office of Community Relations

OPS Information Specialist

$15.00/hour, 40 hours per week

3377 US-90

Lake City, FL 32055

Office of Community Relations/OED

OPS Information Specialist I

Lake City, FL

Our organization:

The FWC envisions a Florida where fish and wildlife are abundant and thriving in healthy and connected natural landscapes with vital working lands and waterways; where natural resources are valued and safely enjoyed by all; and wherein natural systems support vibrant human communities and a strong economy.

Our Mission: Managing fish and wildlife resources for their long-term well-being and the benefit of people.

Every organization has an identity that is forged not only by what it does, but by how it conducts itself. The values embedded in our mission and expressed in the vision of the FWC are to make quality decisions by being dynamic, science-informed, efficient, ethical, collaborative, and committed to the vitality of the state and its environment. Visit our website for more information:

Position Overview

Office hours are from 8:00 A.M. to 5:00 P.M. Eastern Standard Time, Monday through Friday.

Employment in this position is contingent upon a satisfactory criminal history check (fingerprint-based) in accordance with Chapter 435, Florida Statutes within 3 days of hire.

Requirements

Responses to qualifying questions should be verifiable by skills and/or experience stated on the profile application.

Information should be provided regarding any gaps in employment.

Minimum requirements

Two years of customer service OR clerical experience, either of which include experience in operating a multi-line telephone system. College education from an accredited institution can substitute at the rate of 30 semester or 45 quarter hours for the required experience.

Duties and responsibilities

  • Serves as a call agent for the FWC Statewide Call Center. Receives incoming calls for the FWC's five regions and answers questions utilizing the Statewide Call Center One Stop Shop SharePoint, FWC website, and other available resources. Routes calls of a technical and complex nature to proper Division/Office personnel.
  • Provides excellent internal and external customer service with a pleasant, helpful and professional attitude, answering comprehensive questions in reference to hunting, fishing, boating, recreation, nuisance wildlife, and other topics.
  • Greets/assists walk-in customers and opens and closes the lobby during working hours
  • Processes all literature requests. Orders and stocks the reception area and lobby literature racks with the latest up to date brochures, and pamphlets.
  • Researches and responds to AskFWC questions assigned within the specified timeframe.
  • Posts/receives/delivers mail to appropriate Divisions/Offices. Accepts, routes and prepares packages for courier services
  • Sorting, filing, copying, data entry, and other administrative requests.
  • Other duties as assigned.
  • Performs other duties as required.

Knowledge, Skills, and Abilities

  • Knowledge of and skills to use a multi-line telephone system and associated features;
  • Knowledge of and skills to use computers including software applications, copy, postage, and fax machines;
  • Ability to establish and maintain effective working relationships with others;
  • Ability to understand and apply applicable rules, regulations, policies and procedures;
  • Ability to effectively communicate verbally and in writing;
  • Skills and abilities to use a personal computer in Microsoft Office, Word, Excel, Outlook and appropriate computer systems;
  • Ability to comprehend and use appropriate computer systems.
  • Ability to use proper phone etiquette;
  • Ability to respond to the public in a calm effective manner;
  • Knowledge of techniques for handling matters/tasks in a courteous and efficient manner;
  • Skill in providing customer service to internal and external customers;
  • Ability to multi-task effectively within short timeframes;
  • Ability to consistently perform in a fast-paced environment.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section , F.S., Drug-Free Workplace Act.



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