Outbound Call Center Representative

1 week ago


Malvern, Arkansas, United States Philips Full time
Job TitleOutbound Call Center RepresentativeJob Description

Patient Services Outbound Representative (Malvern, PA)

Let your dedication to enhancing lives radiate in this role, where you will serve as the initial point of contact, providing invaluable assistance to patients in activating their ECG Solutions heart monitor.

Your role:

  • Engage in outbound phone calls to support patients in activating their monitoring devices and provide technical assistance as needed.
  • Efficiently manage daily and weekly patient call lists while coordinating with Clinics and Account Executives to address service delays or cancellations.
  • Contribute to the success of the Patient Services department by meeting key performance indicators and upholding a high standard of quality in a collaborative team-based setting.
  • Participate in a comprehensive 3-week training program, led by an Educator in a structured environment from Monday to Friday, 9:00am-5:30pm ET.
  • Following training, embark on a 12-week ramp-up period, working Monday to Friday, with shifts scheduled between 9:00am to 5:30pm EST, 9:30am to 6:00pm EST, or 10:00am to 6:30pm EST.

You're the right fit if:

  • You have a High School Diploma or General Education Development (GED).
  • You've acquired 6+ months of customer service experience, whether over the phone or in-person.
  • Your skills include proficiency with Microsoft Office applications, strong computer skills, including data entry, and adept at working across multiple technical platforms while maintaining focus on patient needs.
  • You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
  • You're an excellent communicator, maintain professionalism, empathy, and patience in all support interactions.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

  • Learn more about our business.
  • Discover our rich and exciting history.
  • Learn more about our purpose.
  • Read more about our employee benefits.

If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Malvern, PA.

#LI-PH1

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.



  • Malvern, Arkansas, United States Philips Full time

    Job TitleInbound Call Center RepresentativeJob DescriptionPatient Services Inbound Representative (Malvern, PA)Let your enthusiasm for making a positive impact on people's lives shine in this essential role, where you will serve as the initial point of contact for numerous patients utilizing an ECG Solutions heart monitor.Your role: Provide patient-centered...


  • Malvern, Arkansas, United States Philips Full time

    Job TitleFinancial Clearance RepresentativeJob DescriptionThe Financial Clearance Representative will assist in revenue generation by handling incoming enrollments from our external customers (practices), verifying benefits, obtaining authorizations, and obtaining all necessary billing information required so the patient receives the correct device in a...


  • Malvern, Arkansas, United States Circonus Full time

    Looking to amp up your sales career with an exciting tech start-up? We've got the perfect opportunity for an entrepreneurially-minded Business Development rep (BDR). Circonus is an early stage tech start-up powering impressive brands like HBO, Major League Baseball, Webex and many others. We're looking for BDRs to join our team to help us find and engage the...


  • Malvern, Arkansas, United States Philips Full time

    Job TitleClient Account RepresentativeJob DescriptionClient Account Representative (Malvern, PA)The Client Account Representative is the primary interface with Account Executives, Health Systems, and Clinical Practices, which is critical to maintaining account satisfaction.Your role: Provide support via phone, email, and fax to Account Executives, clinics,...


  • Malvern, Arkansas, United States Circonus Full time

    Circonus seeks a highly experienced and proven Enterprise Account Executive with the drive and determination to help us rapidly expand our client base. We are looking for an individual with experience in the monitoring and observability space who has sold operational and analytical tools that help DevOps / SRE / Engineering teams improve their quality of...


  • Malvern, Arkansas, United States Circonus Full time

    Circonus seeks a highly experienced and proven Enterprise Account Executive with the drive and determination to help us rapidly expand our client base. We are looking for an individual with experience in the monitoring and observability space who has sold operational and analytical tools that help DevOps / SRE / Engineering teams improve their quality of...


  • Malvern, Arkansas, United States Randstad USA Full time

    Start Date: 6/24/2024 Must be local to Malvern, PA for in-office training Working as a Randstad Associate answering and assisting the client's investors with their questions about financial products and services in a call center environment. You'll be much more than a customer service professional. You'll be a technical subject matter expert (paid training...


  • Malvern, Arkansas, United States Randstad USA Full time

    Start Date: 6/24/2024 Must be local to Malvern, PA for in-office training Working as a Randstad Associate answering and assisting the client's investors with their questions about financial products and services in a call center environment. You'll be much more than a customer service professional. You'll be a technical subject matter expert (paid training...


  • Malvern, Arkansas, United States Archway Physician Recruitment Full time

    **Outpatient Neurology opening near Philadelphia**Located in ***Malvern, PA*** - Philadelphia 25mFull-time, permanent positionVery Respected Private PracticeSeeking a BE/BC Neurologist to join Outpatient group of 3 Neurologists, a CRNP and a PA.C**All Sub-Specialties are welcome**Weekdays only, No Weekend office hoursHours of operation: 8:20am -...


  • Malvern, Arkansas, United States Archway Physician Recruitment Full time

    **Outpatient Neurology opening near Philadelphia**Located in ***Malvern, PA*** - Philadelphia 25mFull-time, permanent positionVery Respected Private PracticeSeeking a BE/BC Neurologist to join Outpatient group of 3 Neurologists, a CRNP and a PA.C**All Sub-Specialties are welcome**Weekdays only, No Weekend office hoursHours of operation: 8:20am -...


  • Malvern, Arkansas, United States MD Staff, LLC Full time

    Job Opportunity: Surgery - GeneralSpecialties: Surgery - GeneralDepartment:Start Date: ASAPEnd Date: OngoingAllowed Holidays: New Year's Day, 4th of July, Memorial Day, Labor Day, Thanksgiving Day, Christmas DayProviders Requested: 5Provider Type: PhysicianRequest Type: Locum TenensCoverage Type: Call OnlyEMR System: EpicFacility Accept Multiple Providers?:...


  • Malvern, Arkansas, United States Insight Global Full time

    Required Skills and Experience:-Bachelor's Degree required in Science, or equivalent technical subject area-5-7 years of experience working within the pharmaceutical field within QA activities (quality oversight) in GMP manufacturing-Strong experience working with change controlsNice to Have Skills and Experience:-Clinical product experience-GMP...

  • Maintenance Planner

    2 weeks ago


    Malvern, Arkansas, United States Martin Marietta Full time

    This position will be responsible for equipment servicing and repair planning. This position's primary responsibilities will include the purchasing parts, tracking of maintenance, and completing repairs. Responsibilities: Collaborate to develop, implement, and provide oversite support for the maintenance and repairs of fixed and mobile equipment. Ensure...


  • Malvern, Arkansas, United States Siemens Full time

    Job Family: Legal & ComplianceReq ID: 420376Senior Counsel/Counsel – Special LawHere at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation We know that the only way a business...


  • Malvern, Arkansas, United States Siemens Full time

    Job Family: Legal & ComplianceReq ID: 420376Senior Counsel/Counsel – Special LawHere at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation We know that the only way a business...


  • Malvern, United States Philips Full time

    **Job Title**: Outbound Call Center Representative **Patient Services Outbound Representative (Malvern, PA)** Allow your passion for improving lives to shine in this role where you’ll be the first point of contact assisting patients with activating their wireless heart monitor. **Your role**: - Make outbound phone calls to patients to assist with...


  • Malvern, United States Philips Full time

    Job Title Outbound Call Center Representative Job Description Patient Services Outbound Representative (Malvern, PA) Let your dedication to enhancing lives radiate in this role, where you will serve as the initial point of contact, providing invaluable assistance to patients in activating their ECG Solutions heart monitor. Your role: Engage in outbound...


  • Malvern, United States Philips Full time

    **Job Title**: Inbound Call Center Representative **Patient Services Inbound Representative (Malvern, PA)** Allow your passion for improving lives to shine in this role where you’ll be the first point of contact for numerous patients utilizing a Wireless or Holter heart monitor. **Your role**: - Provide patient focused support via phone or chat for all...

  • Call center agent

    2 weeks ago


    Malvern, United States Randstad Full time

    Are you a motivated Call Center professional, interested in working for a world leader in financial services? If so, Id like to discuss the opportunity in more detail and see if this position would be a good fit for you. *** For faster consideration, email your resume to ana.valenzuela@randstadusa.com Pay Rate: $20 Shift/hours: Hybrid training - 8:30 AM-5 PM...


  • Malvern, United States Craig Bradford Associates Full time

    Comp: Base $55K-$65K, first year commission $15K-$20K, excellent benefits &unlimited PTOOverviewAre you looking to be part of an award-winning company where you have exciting opportunities to learn, grow and create a positive impact?Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through...


  • Malvern, United States Craig Bradford Associates Full time

    Comp: Base $55K-$65K, first year commission $15K-$20K, excellent benefits & unlimited PTO Overview Are you looking to be part of an award-winning company where you have exciting opportunities to learn, grow and create a positive impact? Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up...


  • Malvern, United States Craig Bradford Associates Full time

    Comp: Base $55K-$65K, first year commission $15K-$20K, excellent benefits &unlimited PTOOverviewAre you looking to be part of an award-winning company where you have exciting opportunities to learn, grow and create a positive impact?Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through...


  • Malvern, United States Craig Bradford Associates Full time

    Comp: Base $55K-$65K, first year commission $15K-$20K, excellent benefits &unlimited PTOOverviewAre you looking to be part of an award-winning company where you have exciting opportunities to learn, grow and create a positive impact?Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through...


  • Malvern, United States Philips Full time

    **Job Title**: Client Account Representative **Client Account Representative (Malvern, PA)** The Client Account Representative is the primary interface with Account Executives, Health Systems, and Clinical Practices, which is critical to maintaining account satisfaction. **Your role**: - Field product and process questions and coordinate interaction with...


  • Malvern, United States Philips Full time

    Job Title Client Account Representative Job Description Client Account Representative (Malvern, PA) The Client Account Representative is the primary interface with Account Executives, Health Systems, and Clinical Practices, which is critical to maintaining account satisfaction. Your role: Provide support via phone, email, and fax to Account Executives,...


  • Malvern, United States Philips Full time

    Job Title Client Account Representative Job Description Client Account Representative (Malvern, PA) The Client Account Representative is the primary interface with Account Executives, Health Systems, and Clinical Practices, which is critical to maintaining account satisfaction. Your role: Provide support via phone, email, and fax to Account Executives,...


  • Malvern, United States FRESENIUS MEDICAL CENTER Full time

    PURPOSE AND SCOPE: The Insurance Representative provides general administrative support in the insurance collections process within the assigned function(s). The incumbent is responsible for evaluating and resolving outstanding claim issues in compliance with company policies and procedures. PRINCIPAL DUTIES AND RESPONSIBILITIES: Provide general support in...


  • Malvern, United States TEKsystems Full time

    Description: Respond professionally, promptly, and courteously to inbound calls, e-mails and faxed referrals and/or requests for treatment options Request placement and/or respond to inquiries regarding treatment options via outbound calls, e-mail, and/or other designated contacts Place outbound calls to Hospitals to complete placement requests Willing and...


  • Malvern, United States TEKsystems Full time

    Description: Respond professionally, promptly, and courteously to inbound calls, e-mails and faxed referrals and/or requests for treatment optionsRequest placement and/or respond to inquiries regarding treatment options via outbound calls, e-mail, and/or other designated contactsPlace outbound calls to Hospitals to complete placement requestsWilling and...


  • Malvern, United States Circonus Full time

    Looking to amp up your sales career with an exciting tech start-up? We've got the perfect opportunity for an entrepreneurially-minded Business Development rep (BDR). Circonus is an early stage tech start-up powering impressive brands like HBO, Major League Baseball, Webex and many others. We're looking for BDRs to join our team to help us find and engage the...


  • Malvern, United States TEKsystems Full time

    Hybrid Admissions Specialist Malvern, PA - need to come into office 1x a MONTH Description: Respond professionally, promptly, and courteously to inbound calls, e-mails and faxed referrals and/or requests for treatment options Request placement and/or respond to inquiries regarding treatment options via outbound calls, e-mail, and/or other designated...

  • Admissions Specialist

    2 weeks ago


    Malvern, United States TEKsystems Full time

    Hybrid Admissions Specialist Malvern, PA - need to come into office 1x a MONTH Description: Respond professionally, promptly, and courteously to inbound calls, e-mails and faxed referrals and/or requests for treatment options Request placement and/or respond to inquiries regarding treatment options via outbound calls, e-mail, and/or other designated...


  • Malvern, United States TalentBurst Full time

    Title: Admissions Specialist I Location: Malvern, PA (Hybrid) Duration: 5 Months ContractNote: They are in office for training(2-3 weeks) and then once a month after training Skills: Minimum of 6 months' related experience required Data entry speed of 25-40 keystrokes per minute required Basic computer skills and proficiency in Microsoft Excel and Access...


  • Malvern, United States TalentBurst Full time

    Title: Admissions Specialist I Location: Malvern, PA (Hybrid) Duration: 5 Months ContractNote: They are in office for training(2-3 weeks) and then once a month after training Skills: Minimum of 6 months' related experience required Data entry speed of 25-40 keystrokes per minute required Basic computer skills and proficiency in Microsoft Excel and Access...


  • Malvern, United States TalentBurst Full time

    Title: Admissions Specialist I Location: Malvern, PA (Hybrid) Duration: 5 Months Contract Note: They are in office for training (2-3 weeks) and then once a month after training Skills: Minimum of 6 months' related experience required Data entry speed of 25-40 keystrokes per minute required Basic computer skills and proficiency in Microsoft Excel and...