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Admissions Specialist I

3 months ago

Malvern, United States TalentBurst Full time
Title: Admissions Specialist I
Location: Malvern, PA (Hybrid)
Duration: 5 Months Contract

Note:
They are in office for training (2-3 weeks) and then once a month after training

Skills:
Minimum of 6 months' related experience required
Data entry speed of 25-40 keystrokes per minute required
Basic computer skills and proficiency in Microsoft Excel and Access
Intermediate computer skills and proficiency in Microsoft Word and Outlook

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Respond professionally, promptly, and courteously to inbound calls, e-mails and faxed referrals and/or requests for treatment options
Request placement and/or respond to inquiries regarding treatment options via outbound calls, e-mail, and/or other designated contacts
Place outbound calls to Hospitals to complete placement requests
Willing and able to partner with Field Operations to visit Doctor's offices and Hospitals tobuild, enhance and/or establish those relationships.
Adhere to performance metrics and quality assurance call standards
Utilize all tools and resources to coordinate and complete the placement of a patient
Maintain data forms e-faxed from the field and enter in the appropriate database
Under the direction and supervision of the supervisor, develop and enhance processes to
ensure effective growth within placements as well as treatment option modalities
Build positive relationships with Hospitals, Discharge planners, Case Managers, & DaVita teammates across the Village and provide customer service excellence
Achieve the metrics and goals set for the department
Work during expanded/non-traditional hours to serve patients and teammates (in different time zones)
Comply with all HIPAA regulations regarding patient information to assure confidentiality of patient health information (PHI)
Ability & willingness to learn about Kidney Disease and related topics

Education:
Min req High School Diploma

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