Inbound Call Center Representative

2 weeks ago


Malvern, United States Philips Full time

**Job Title**: Inbound Call Center Representative

**Patient Services Inbound Representative (Malvern, PA)**

Allow your passion for improving lives to shine in this role where you’ll be the first point of contact for numerous patients utilizing a Wireless or Holter heart monitor.

**Your role**:

- Provide patient focused support via phone or chat for all service and monitor related issues or questions including device activation or technical support.
- You will work within the Patient Services department meeting key performance indicators and delivering a high level of quality in a team-oriented environment.
- You will train for 5 weeks, Monday-Friday 9:00am-5:30pm EST with an Educator in a structured environment.
- After training you will begin a 12-week ramp-up period and work Tuesday-Saturday 12:00pm-8:30pm, 1:00pm-9:30pm, or 2:00pm-10:30pm EST.
- This is a hybrid opportunity in Malvern, PA.

**You're** the right fit if**:

- You have a High School Diploma or General Education Development (GED).
- You have acquired 1+ years of experience in customer service and/or product support or 2+ years of face-to-face customer service experience.
- You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
- You’re an excellent communicator, patient and empathetic when providing support, and if you have experience in a call center or with Salesforce, even better.

**About Philips**

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.
- Read more about our employee benefits.

**Additional Information**

Company relocation benefits **_will not_** be provided for this position. For this position, you must reside in **_or_** within commuting distance to Malvern, PA.
- #LI-PH1_
- Philips is an _Equal Employment and Opportunity _Employer/Disabled/Veteran_ and maintains a drug-free workplace._



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