Outbound Call Center Representative

4 days ago

Malvern, United States Philips Full time
Job Title
Outbound Call Center Representative

Job Description

Patient Services Outbound Representative (Malvern, PA)

Let your dedication to enhancing lives radiate in this role, where you will serve as the initial point of contact, providing invaluable assistance to patients in activating their ECG Solutions heart monitor.

Your role:
  • Engage in outbound phone calls to support patients in activating their monitoring devices and provide technical assistance as needed.
  • Efficiently manage daily and weekly patient call lists while coordinating with Clinics and Account Executives to address service delays or cancellations.
  • Contribute to the success of the Patient Services department by meeting key performance indicators and upholding a high standard of quality in a collaborative team-based setting.
  • Participate in a comprehensive 3-week training program, led by an Educator in a structured environment from Monday to Friday, 9:00am-5:30pm ET.
  • Following training, embark on a 12-week ramp-up period, working Monday to Friday, with shifts scheduled between 9:00am to 5:30pm EST, 9:30am to 6:00pm EST, or 10:00am to 6:30pm EST.
You're the right fit if:
  • You have a High School Diploma or General Education Development (GED).
  • You've acquired 6+ months of customer service experience, whether over the phone or in-person.
  • Your skills include proficiency with Microsoft Office applications, strong computer skills, including data entry, and adept at working across multiple technical platforms while maintaining focus on patient needs.
  • You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
  • You're an excellent communicator, maintain professionalism, empathy, and patience in all support interactions.
About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
  • Learn more about our business.
  • Discover our rich and exciting history.
  • Learn more about our purpose.
  • Read more about our employee benefits.


If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Malvern, PA.

#LI-PH1

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

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