Front Desk Receptionist
3 weeks ago
Front Desk Receptionist (Bilingual Preferred)
Department:
Fulton County BH Location:
Atlanta, GA
Position Description This position functions as the support for the CHRIS Fulton County for all consumers and families and the primary duties include but are not limited to the following:
Provide positive role-modeling to consumers/families
Promote self-esteem
Promote healthy boundaries
Reinforce socially acceptable behaviors (ex:
manners, eating habits, safety)
Reinforce thoughtful decision making skills
Demonstrate customer service;
Promote positive image of CHRIS 180 programs at all times
Maintains a pleasant disposition
Handle a fast paced work environment
Work as a contributing and collaborative team member
Respond to consumer, referral and peer needs in a timely fashion
Answer telephone calls and emails accordingly
Respond to requests for information from stakeholders in a timely fashion
Coordinating Services and Collaboration
Make necessary referrals to meet consumer's health, well-being, education, mental health, and employment needs (i.e. Department of Public Health, Department of Family & Children Services, Georgia Department of Labor, employment staffing agencies, local colleges and tech schools, etc.)
Verify and update patient information in Carelogic
Work as liaison with Utilization Manager
Collaborate and communicate with other programs in the CHRIS 180 continuum in the provision of services to consumers
Collaborate and consult with other providers and entities in the provision of best care services to consumers
Follow up with referral sources in a timely manner
Specific services to consumers
Demonstrate exceptional engagement skills in providing trauma-focused mental health treatment to target population.
Ability to answer a multi-phone system. Calls will be answered by the third ring and consumer/call will be greeted with Good Morning, Good Afternoon, Good Evening.
Maintain the voicemail related to CHRIS Fulton County; updating voicemail outgoing messages, checking and relating voicemails, retuning voicemail requests in a timely manner (within 1 business day). Voicemail should be checked at the beginning of each shift.
Maintain scheduling system and update as appointments arrive, cancel, reschedule, arrive late or no show
Maintain all necessary filing, scanning, and uploading at the front desk; pull charts as needed
Complete Triage forms with new consumers/referral sources/agencies as they are presented and schedule a comprehensive assessment within 3 to 5 business days (36 to72 hours)
Complete insurance verifications daily
Schedule initial Behavioral Health Assessment and initial psychiatric evaluation with consumer and/or guardian
Ensure that 48 and 24 hour phone confirmation for appointments are made each day.
Follow up calls to referral sources, families, consumers, etc.
Check the BHL web portal daily for any new referrals
Coordinate incoming mail and sign for packages
Collect payments; receive and record cash logs for Fulton County
Maintain a clean and organized waiting room and replenish magazines as appropriate
Answer CHRIS 180 main phone line as necessary when administrative receptionist is not available.
Use preventive intervention techniques when needed to prevent injury (to self or others)
Documentation Requirements
Timely documentation in accordance with Fulton County policy
Document in scheduling system the reason for cancellation, rescheduled appointments and tardiness within the note section of consumer information
Email appointments and/or changes to group homes each Friday for the following weeks appointments
Input new consumers into scheduling system to include insurance information, demographics, referral source and guardians telephone number with the date of the referral
Initiate new consumers into electronic health record
Practice Requirements
Adhere to the organization policies and procedures.
Attend Fellowship meetings
Performance and Conduct
Maintain confidentiality of consumer information
Maintain appropriate professional boundaries
Follow the CHRIS 180 Code of Ethics
Follow mandated reporting requirements of GA Code
Support and maintain an environment of emotional and physical safety for consumers, staff and other stakeholders at all times
Maintain Personal Information and Training;
Attend and participate in staff meetings as scheduled
Attend and participate in required trainings as scheduled
Maintain required certifications
Review, understand and responsible to program policies
Provide documents in a timely fashion to Human Resources
Report changes in status to HR as required by policy
QUALIFICATIONS/COMPETENCIES 1. A minimum of a High School Diploma or GED with two years of employment experience Preferred Qualifications include bilingual abilities in Spanish in order to assist in catering towards the Hispanic population and needs. 2.Bilingual is Preferred. 3. Organizational skills, excellent attention to detail and the ability to perform multiple tasks successfully 4. An understanding of the concepts of child care 5. Ability to effectively relate to consumers, parents/custodians of all social, economic, ethnic and educational backgrounds, with firmness, fairness and concern, 6. Ability to learn new programs quickly are also necessary for this position. 7. Ability to work independent as well as part of a team 8. Solid decision-making ability as related to the safety and well-being of consumers, families, community and staff. 9. Be guided by precedent and established policy and procedure in decision-making. This person will be required to analyze and react to difficult situations, often while under considerable stress and pressure. 10. Dependability, emotional stability and physically capable. This position requires some physical functions that are essential to satisfactory performance of the outlined job responsibilities, i.e. sitting, standing, walking, driving, speaking, hearing and the ability to physically restrain (when necessary). 11. Ability to recognize when assistance and consultation is needed. 12. Strong communication and interactive skills 13. Self-motivated and able to work under demand and deadlines 14. Computer skills 15. Flexible as the hours may vary, but a minimum of 40 hours a week will be worked and/or 80 hours in a pay period Reports to:
Front Desk Manager
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