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Front Desk Team Lead

2 months ago

Atlanta, Georgia, United States Doubletree by Hilton Atlanta Perimeter Dunwoody Full time

Job Summary

The Doubletree by Hilton Atlanta Perimeter Dunwoody is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our Front Office team, you will be responsible for ensuring that all guests receive prompt, efficient, and courteous service.

Key Responsibilities

  • Assist the Front Office Manager in directing the operations of the Front Desk staff to ensure seamless guest service.
  • Supervise and train Front Desk associates to ensure they are equipped to handle guest requests and resolve issues in a timely and professional manner.
  • Monitor and maintain accurate records of guest interactions, including complaints and compliments.
  • Collaborate with other departments to ensure that guest needs are met and exceeded.

Requirements

  • High school diploma or equivalent required; associate's or bachelor's degree in hospitality or a related field preferred.
  • Minimum 2 years of experience in a front desk or guest services role, preferably in a hotel or hospitality setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Knowledge of hotel operations, including front desk procedures, guest services, and room management.

Preferred Qualifications

  • Experience with hotel software systems, including property management systems and reservation management systems.
  • Knowledge of Hilton brand standards and procedures.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.