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Administrator Access Management

2 months ago

Miami, Florida, United States Southern Glazer's Wine & Spirits Full time

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What You Need To Know

Open the door to a groundbreaking tech career with an industry leader. Southern Glazer's Wine & Spirits is North America's preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. To create a new era in alcohol beverage sales and service, we're heavily invested in the most transformative new technologies - and the most brilliant tech professionals. Southern Glazer's was named by Newsweek as a Most Loved Workplace and is included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.

As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

We offer continuous learning and career growth in a fast-paced environment where you are respected, your voice is heard, and technology is part of our strategy for success. If you're looking to fill your glass with opportunity, come join our FAMILY.

Overview

The Administrator Access Management will be responsible for resolving Access Management tickets & email requests in a timely manner while tracking information in the ITSM tool. In the role, the Administrator is responsible for determining the issue, escalating as required, working through and then resolving the problem. The Administrator is responsible for managing On and Offboarding through the Identity Access Management (IAM) tool. Additionally, the Administrator will gather and interpret data and business requirements, and define, document and standardize processes (process flows/swim lanes). Helps to determine opportunities to automate, streamline, and standardize data and or processes. The Administrator will serve as the senior member of the Access Provisioning team, handling any issues, tickets, major incidents or escalations as they arise.

Specialized Skills and Technologies

  • Strong understanding of Access Management concepts, such as identity lifecycle management, access governance, authentication, and authorization.
  • Experience with Access Management capabilities like Joiner-Mover-Leaver, Access Profiles, Role Based Access Control (RBAC), Provisioning and Access Reviews / Certifications
  • Maintain understanding of business processes to aid in managing enterprise identity and access.
  • Provide technical guidance to internal teams on Access Management and Provisioning related issues and initiatives and mentorship to junior members of the Access Provisioning team.
  • Develop and maintain documentation, procedures, and guidelines related to Access Provisioning operations and processes
  • Knowledge of developing and configuring connectors within Saviynt IAM to integrate with various identity sources such as Active Directory, LDAP & HR systems
  • Granting or denying access to company resources based on user role and privileges.
  • Administer Access management processes, ensuring timely and accurate provisioning and de-provisioning of user accounts and access rights.
  • Conduct regular access reviews and audits to ensure compliance with Information Security policies
  • Advanced experience working with Microsoft Exchange
  • Advanced knowledge of MS PowerShell
  • Enforcing company policies and procedures related to access management
  • Experience with ServiceNow or other support management software
  • Work with internal customers, business analysts, and application teams to understand access requirements to provide assistance
  • Collaborate with cross-functional teams to integrate IAM solutions with enterprise applications, directories, and infrastructure components.

Primary Responsibilities

  • Provide accurate and timely updates to work tickets, incidents, and outages
  • Monitors usage of shared resources, and works with appropriate engineers to resolve issues related to malfunctions
  • Monitor the performance of systems
  • Ensure the highest level of service and support to the organization
  • Supports communications, meetings, and other collaborations as appropriate to effectively perform work and to understand, resolve, and/or mitigate risks, obstacles, and conflicts in the performance of functional activities
  • Basic understanding of some key systems and how they interact to provide a complete service to the customers that meet business requirements
  • Maintain and administer related computing environments
  • Maintain awareness of SGWS system environment to ensure the highest level of service and support to the organization
  • Submit reports to the relevant department heads and management
  • Work with developers in transferring functional specs to technical specs
  • Maintain knowledge of vendor technology and solutions
  • Participate in on call rotation
  • Research, evaluate and recommend applications

Preferred Qualifications

  • Possess entry level industry certification(s)
  • Excellent verbal / written communication skills, strong attention to detail
  • Ability to analyze and solve problems, think outside of the box and grasp technical concepts
  • Ability to combine information or data to find relationships among seemingly unrelated events
  • Familiarity with ITIL concepts

Minimum Qualifications

  • Bachelor's degree or a Technical degree in related field or equivalent experience
  • 1 or more years of experience in Infrastructure administration as it relates to the hardware and software components
  • Good verbal/written communication skills
  • Self-starter / motivated
  • Strong attention to detail
  • Delivers results
  • Critical thinking
  • Change agent
  • Ability to diagnose when a system or environment has a problem, issue or fault and resolve
  • Ability to create, read, analyze, and interpret technical diagrams and written procedures
  • Strong team player who can work across multiple functions

Agile Delivery Values

  • Openness - Team and stakeholders agree to be open about all work and challenges
  • Commitment - Personally commit to achieving the goals of the team
  • Respect - Respect your team members to be capable and independent
  • Courage - You have courage to do the right thing and work on tough problems
  • Focus - Everyone focus on the work in the sprint and the goal of the scrum team. Rise and fall as a team

Physical Demands

  • Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or mobile device
  • Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, squatting, and stooping
  • May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

EEO Statement

Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.